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T
ttricktt
Participating Frequently
August 4, 2020
Question

Share to local computer doesn't work.

  • August 4, 2020
  • 2 replies
  • 4016 views

I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.

PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz

    This topic has been closed for replies.

    2 replies

    L
    liutauras0D4D
    New Participant
    June 3, 2022

    same problem - with newest version ;( 

    D
    duTHCess
    New Participant
    June 8, 2022

    Same problem .. reinstalled everything and still can't share or save 

    M
    Mackenzie2566254127fp
    New Participant
    August 15, 2022

    SAME, nothing is helping. 

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 5, 2020

    Hey there!

    So sorry for the frustrating experience. Can you elaborate on the issue?

    • Are you getting any error codes or messages while exporting?
    • Does it happen with a specific project or is it random?

    Let us know. We're here to assist.

     

    Thanks,

    Kartika

     

    T
    ttrickttAuthor
    Participating Frequently
    August 5, 2020

    Any project I have created I can't export. I might add I get the blue bar on the top that says to upgrade. When I click Share link no interface or menus are presented.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 25, 2020

    Why does it say I only get 3 exports is that part of the problem?


    Looks like we need to take a closer look at what's going on. Would you mind contacting us here? http://helpx.adobe.com/contact.html

    We'll need to hop on a remote session to troubleshoot this further.

    Thanks!

    Kartika

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