This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

[Macgeekppc]

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

Any suggestions on how to fix this?

[defaultv9z7s0az7nbb]

Yes, it still gives me an error message.

This is maddening....

[lieutenantdaily]

Still utterly broken.

Glad I'm paying for this...

[Macgeekppc]

Upgraded to a new M1 MacBook Pro. Reinstalled Rush. Same errors. Still no fix. 

[SajayAntony]

Another issue recommended updated Nvidia Drivers. But this still happens after today's update on Windows 11. 

Tried opening a support ticket since I'm paying for Creative Cloud. Not sure if I should try Premier Pro since this seems to be affecting that as well. 

[Ian2192868653za]

I had the same problem with blanked out thumbnails and unable to import file due to HEVC codec required.

I went to Edit....preferences and ticked 'enable hardware accelaration encoding and decoding'

The thumbnails were then rendered and the file was imported, playable and able to be edited.

This is on a desktop with additional graphics card, Cloud membership (Photography) and the 99cent codec previously downloaded from Microsoft store.

Hopefully this may help some people with the same problem.

[KseniaBelka]

 

Hello. Premiere Rush refuses to export the project to a file, showing a message that the HEVC codec is needed, but I have a paid subscription for more than a year. What could be the problem?

[ProDesignTools]

As this problem seems to be persisting, I just filed a bug report through official Adobe channels...

So all customers who have this issue, please vote/comment/follow the new ticket here:

https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-err...

Thanks!

[Ian2192868653za]

This may not be the solution for everyone but may be for some. I came to this page having experienced exactly the same problem when trying to import a H.265 from a DJI drone. Same error message and upgrade advice but have since been able to get thumbnails rendered, imported and editable.

My setup...... Creative Cloud (photography) membership, desktop computer with a GeForce graphics card, the HEVC codec previously installed for another program from Microsoft store, an earlier Rush install but just updated to Premiere Rush 2.0

The solution for me was to go to Edit...Preferences. Select...Enable hardware acceleration encoding and decoding.

As stated above the thumbnails are then rendered and the file can be imported, is visible and can be edited. This is on Rush 2.0 currently but I had the previous version functioning with H.265 clips as well.

If I return to the preferences menu and disable hardware acceleration, then restart Rush the clips are not rendered and I receive the error message "This file requires the HEVC codec, which is included with a Creative Cloud membership. To upgrade to a paid plan, go to: www.adobe.com/go/video    OK

The solution for me was to have hardware acceleration enabled.....it might be for you if your setup is similar.

Good luck

[ProDesignTools]

The solution for me was to go to the Edit menu > Preferences. Then select Enable hardware acceleration encoding and decoding.

Thanks so much for sharing that, Ian!

Have others here tried this to see if it works for you?

[ct_cyclist321]

Mine was already enabled - doesn't work

[vijchitra22101297u8a3]

I tried downgrading from 2.0 to 1.5.54 with the exact same issue and it worked

[lieutenantdaily]

No dice. Still broken.

[Ian2192868653za]

Last couple of suggestions:

Anyone with hardware older than around 2015/16 will be unlikely, to be able to run H.264 or H.265 (HEVC) codecs.

Sourced from: https://www.tomshardware.com/reference/h264-h265-hevc-codec-definition

Also found on my system (which is no longer having the problem) I replicate the error by changing the following Windows 10 setting:

Settings...System...Graphics Settings ----Hardware Accelerated GPU Scheduling. Reduce Latency & improve performance

Turning this off brings the 'HEVC Required' error back and turning it on with a system restart stops the error.

note: if you turn this setting off in Windows settings it also deselects the Hardware Acceleration option in Rush preferences so make sure to reselect it in Rush.

Lastly double check graphics card performance options and up to date firmware.

That's the last I can suggest to check.

[ct_cyclist321]

I built my PC around late 2019 - MSI MPG X570 AMD board (AMD Ryzen 7 3rd Gen 3700x chip) with an ASUS ROG STRIX GeForce GTX 1060 6GB video card.  I just checked the setting and enabled it, rebooted.....still getting the HEVC codec issue when trying to do 5k video, and I just updated the graphics card driver as well to the latest version (2 days old actually).

[steved45848663]

I have an eight year old pc and graphics card. I got this error when I turned on cLog on my Canon R5. This setting changed the H.265 file from 4:2:0 8bit to 4:2:2 10 bit. Turning clog off and returning to 4:2:0 8 bit made the error go away. I posted a link in another reply that gives examples  wifi cameras that create 4:2:0 vs 4:2:2 files and what settings on the Canon R5 cause this change. 

[steved45848663]

Sorry for the typos in the last reply. I meant to note that I'm using Rush 2.0 on the photo plan with no error messages from the small test videos I took with cLog turned off. I turn cLog on, and I get the error message all the time. I think the issue for me didn't start with a Rush upgrade but with my turning on a setting that started to create the 4:2:2 10 bit videos. 

[Veridis]

It's been 6 months and Adobe still hasn't fixed this. When I contacted  support they kept claiming that Rush isn't included with the Photography plan, which is not true since Oct 2021. I kept getting asked to purchase Rush separately. So frustrating.

[ProDesignTools]

To everyone who is impacted by this issue, please vote/comment/follow the official bug report here:

https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-err...

These forums are primarily user-to-user, so elevating that ticket is the best way to get it in front of the Rush developers.

[steved45848663]

I found that the error went away if I turned off my camera settings that caused the creation of 4:2:2 10 bit H.265 files. For example, I use a Canon R5 and turned off cLog. 

Here is a Youtube video that describes the difficulty of getting hardware to edit 4:2:2 10bit.About six minutes in, he includes a chart showing what Canon R5 settings to get 4:2:0 8 bit. This may explain why some people are not having the issue (ie, their camera does not create 4:2:2 ).

How to Easily Edit EOS R5 4K and 8K Video | 4K Shooters

[patrickm9673162]

Hmm, have the same issue. I used just Rush for now. In a desesperate attempt, I upgrade the the Rush + Premier subscription and it solve the issue.. , maybe a sync with old abo sub issue? don't know.... but no errors anymore....

[JustuScapes]

So I was on a chat with a support rep for about 2 hours today and basically they told me the issue was on their end but the only solution to it was to have the full Creative Cloud which is like 3x more than the services I use now. Basically, he said that their is a conflict between the Photography Package and the Rush subscription. Why that is my issue and why their hasn't been a fix for this yet, I'm not sure. Cancelled my Rush package. 

[ProDesignTools]

@JustuScapes 

I think you got inaccurate information from the support rep. Either Rush is premium or it's not. The message is happening to premium paid customers, but only for some videos (like GoPro). Other videos are working fine for those same customers. And sometimes, rolling back to an older version of Rush (e.g., 1.5.54) fixes the issue.

So really, it doesn't seem to have anything to do with which subscription plan. It's looks more like a technical issue somewhere. Some people suspect it has to do with the age of the PC used, the video card and drivers, or the processor. So make sure those are all as up to date as possible.

In any event, please vote/comment/follow the official bug report here:

https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-err...

Hope that helps.

[lieutenantdaily]

That request has been open for a while. Adobe is fine letting us continue to pay for a program that doesn't work. 

I have a brand new PC, BTW. 12700k with a RTX 3070. I'm also on Windows 11. Not sure any of that matters. Some people have had this error on a Mac. 

[ProDesignTools]

I filed that official report only last month – so it hasn't really been a while yet.

Still, it would be nice to hear from Adobe that they're investigating the issue.

So the best thing to do is add a comment and vote it up!

https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-err...

[lieutenantdaily]

It would also be nice if Adobe offered some kind of compensation, but alas...