This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

[Macgeekppc]

For some reason, Adobe Premiere Rush won't import a small H.265 clip. It gives me this error when it opens the folder where the clip resides:

"This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

I have purchased Rush. I have uninstalled it then reinstalled it. I have signed in and out of Creative Cloud on the Web as well as the desktop app. I still get the error.

Also, the thumbnail of the clip, when trying to start a new project shows "Unable to Load Preview." When I select it and click Create, I get another error message:

"The importer reported a generic error."

Any suggestions on how to fix this?

[lukef5131155]

Premiere Rush is dead. 
Adobe disabled Rush sync to the cloud Feb 2024 nor does Rush save project files locally.
Reinstallation will loose all projects with each many problems.

Export Rush projects into Premiere Pro with paid subscription
https://helpx.adobe.com/uk/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html

[ProDesignTools · Accepted solution]

Rush is not dead. Yes, Creative Cloud's sync was removed, but that's been the only change.

It's inaccurate to say that Rush doesn't save files locally. It does; in fact, this is the default. So, you can definitely still use Rush to create and save complete video projects locally on your device or computer, and many people do.

The loss of sync only comes into play if you want to move your project between platforms. However, the good news is there are workarounds for moving Rush files from mobile to desktop, to Windows or Mac, if needed. Then, after moving/exporting the files, Rush projects can still be opened and edited further in Premiere Pro:

https://community.adobe.com/t5/premiere-rush-discussions/where-are-rush-projects-stored/m-p/14479275

https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-deskt...

[hadenb31583781]

I'm having this issue only when exporting/rendering. Extremely frustrating. How does a company the size of Adobe allow this issue to persist for over 5 years with no legitimate solution? Absolute joke, the only thing thats worse is this USELESS support thread. No adobe support agents on weekends, no response to chat, just useless, inaccurate information. 

[lukef5131155]

There is no issue or problem!

As ProDesignTools (Adobe Community Expert) says above you have to make Rush projects on your phone that you then export to Premier Pro with a paid subscription. 

This didn't work for me and the only option left was to start again using a competitors product to complete the project. 

[Kevin-Monahan]

Hello @hadenb31583781,

I read your post. Welcome to the forum. The Rush forum is user-to-user based with my team (we are all experienced editors) and me moderating and helping if we can. We work for the @AdobeCare support team, if you are familiar with our work. I wish there was an "easy button" to solve this issue for all users, but it's not possible. I wish! I do understand the frustration, especally if you are a paid user.

Sorry, our video apps support staff is limited on weekends. It's been that way for as along as I've worked here, and I've been here for ages. Apologies on that one. General support should be available but this seems to be a tricky problem with multiple potential solutions and that requires our team. In the chat, ask to be connected to the "video queue" to ensure you're getting support from our specialists. They are available M-F 7AM to 7PM PST.

The HEVC codec is not supported for the "starter" (free) version of Rush, so the first thing you should check is your subscription level. If you have the Photography plan, for example, you are on the starter version, not the paid version. Many people on the Photography program think they are on the paid version. So, check your subscription level to get started with troubleshooting.

I realize it's an export problem, but I would want to know what kind of footage you are editing with, first of all. It could be problematic if it's not 8-bit 4:2:0 footage at 4K or 1080p, it might not work.

If it is not this kind of footage, and you have a paid subscription, have you tried transcoding the footage before editing with it? Adobe Express has a quick action that does just that. If on desktop, try Adobe Media Encoder. If that is not available, try the donation-ware, Shutter Encoder. Having the right footage is very important to Rush, as it was developed several years ago.

I would also want to know which export setting you are using. That would be great.

Are you editing on a desktop computer or a mobile device? It would help to get the specs on that device so we can compare them with system requirements, to make sure you have the right hardware.

The thread does have some useful steps in resolving the issue, for example, here's a newer one: https://community.adobe.com/t5/premiere-rush-discussions/this-file-requires-the-hevc-codec-which-is-.... I hope it works for you!

You're right, solutions could be clearer if the thread was edited and cleaned up. I hope to find the time to consolidate it and throw out all the rants.

I hope we can help solve your problem if you give us more information. Please start a new thread if would like to break out of this thread. Sorry for the frustration.

Thanks,
Kevin