1 Correct answer
Hello @Tom26486281z505,
Thanks for the note. Creating a new Admin account is a workaround. Thanks for walking the community through that. I have heard that if the codec is installed, it could be a permissions issue here:
C:\Users\Public\Documents\AdobeInstalledCodecsTier2\3.0
Granting R/W permission access to folders in this file path might solve the issue. See this KB doc: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.
Let me know if it works. As an aside, th
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Hello @ProDesignTools,
Good to hear from you!
Sorry that I couldn't read this. User Voice has been deprecated for Rush by the product team. Sorry about that.
Anyone who had a Photography plan prior to October 26, 2021 actually does get the premium version of Rush, not just the starter plan... More info & details here.
I do not see Rush or Photoshop Express as part of the Photography plan. Here's what it does include: https://www.adobe.com/creativecloud/photography/compare-plans.html
If you can locate a page on Adobe.com that has info around the full version of Rush being included in that plan, be sure to let me know. I could not locate one, and from what I know, the full version of Rush is not currently included in the Photography plan. I do know that Adobe Express currently includes both Rush and Photoshop Express. See the apps available with an Adobe Express subscription here. I see there are a few sites on search indicating otherwise, but no real link to anything at Adobe.com.
@ProDesignTools wrote:
But even for those using the free starter plan, being able to import HEVC footage is not stated as a premium feature. Adobe Support would routinely tell customers who were having trouble with this error to downgrade back to Rush version 1.5.54, and that would often work.
I'd have to consult with my colleagues in assisted support to understand why they offered a solution around downgrading the version and how that would make any difference to why that worked for some customers, but not all customers. This issue seems convoluted and may have changed over time, perhaps. I can understand the confusion some editors may be having around this detail.
I am not aware of the specifics, but HEVC is not available with the trial version of Premiere Pro, so it follows that the same might hold true with any "starter" (free) version of Rush. I believe this has to do with a royalty that has to be paid for access to this codec, so free versions of any app might not have access for this reason.
@ProDesignTools wrote:
So there seems to be more to the issue... See @petergaraway 's post further up in this thread from February 2022:
I would defer to my colleague @pgaraway to respond here.
An added issue is that HEVC is not supported on Windows machines in the .mov container.
Edit: I just read that it should not matter if HEVC content is wrapped with .mov or .mp4 in versions of Rush and Premiere Pro released after 2020. Though I need to verify this with engineering, it appears that the issue is down to whether you are using a "starter" version or not. Sorry about that.
To summarize, I think this is where the situation stands, currently:
- The HEVC codec is not available for any "starter" version of Rush.
- Rush is available with the HEVC codec included a variety of paid plans, but not with the "starter" version.
- Rush "starter" version is the one people with a Photography have, not the full version. The full version of Rush is not available with the Photography plan.
I apologize about the problems that this issue has caused editors. As an editor myself, I can understand the frustration. Fortunately, there are ways to work around this limitation that aren't horribly painful. Personally, as a pro editor, I avoid editing H.264 and HEVC codecs in general (I transcode using either Media Encoder or Shutter Encoder to ProRes LT, typically) and that seems to prevent most every issue around stability and performance.
I hope the info helps.
Thanks,
Kevin
Edited for content.
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Hi @ProDesignTools,
Right! Thanks for the reminder and clarification on info for those that were grandfathered in to having access to the premium version of Rush on the Photography plan.
Those that fall into that category can still contact support and get those cases resolved. I hope that those folks out there that still need to have their plan adusted can reach out to support to fix that issue. I was speaking more about the current state of issues surrounding the HEVC codec and apologize for any confusion on that.
Lastly, do you know where all the open Rush tickets which were previously on UserVoice were moved to?
The Rush product team could probably answer better as to what happened to bug reports and feature requests on User Voice and what their plans are. I would defer to them for an official response. In general, Adobe digital video and audio product teams have made the move away from User Voice beginning last year with the migration of top bugs and feature requests to these forums. Sorry that I don't have more info for you on that one.
I appreciate your post, though, and thanks for all the work you do on behalf of editors here on the forums. Have a good one!
Thanks,
Kevin
Hi @merkk,
Thanks for the response.
Thanks for getting back to me. I'm on the photography plan. I understand the paid version of rush is not included in that. But according to adobe's own page the free version of rush 'including unlimited free exports'.
There's no limit mentioned.
That's true. The "three export" limit was removed a while back, so you can have unlimited exports from the "starter" version of Rush. There are other limitations, however, like syncing across devices and access to premium content.
I don't remember if the file was .mov or .mp4. My issue however is that as soon as i paid $10 for the premier rush plan, it started working. So, clearly premier rush CAN handle whatever format the file was in since it started working as soon as i paid.
While I'm not sure of your workflow, Yes, in general, Rush should be able to handle HEVC with the paid versions on mobile devices with either container. As I mentioned in an earlier post, it's the "starter" version that has that limitation.
@merkk wrote:
If adobe wants to institute a limit on the free version so that it doesn't work with .mov files, that's fine. But i would appreciate knowing that before i've already spent the time editing a movie. The problem went away as soon as I paid the montly fee. So to me, that feels entirely like a bait and switch situation.
Sorry you feel that way. I believe the issue why it works with the paid version and did not with the "starter" version has more to do with paying royalties to the originator of the HEVC codec, and not purposefully blocking that access.
I hope the clarification helps you and others move forward with Rush and HEVC captured content. Best of luck to you.
Thanks,
Kevin
Hey Larry,
Thanks for your post. I hope you are well today.
They've had this export problem for 3 years offering various solutions that work for some people not others including paying.
If anyone on these user-to-user forums paid for the full version of Rush and does not have access to the HEVC codec, I urge them to reach out to Adobe support here. My colleagues can assist people with that problem there. If support cannot resolve the issue, you can also PM me and I'll help escalate your case.
It does seem like a bait switch however there is a lot of people on here that paid and it still didn't work. Some people started paying and that did the trick. I agree they should change the description that if exporting works for you, great. If not boot your PC and try again, too bad.
By @Larry2583672859j7
In a previous post on this thread, I outlined the cases where HEVC support is available (and where it is not) using Adobe Premiere Rush. It's possible that some of these people were using Rush on a Windows PC and tried to work with .mov wrapped HEVC, which is not supported in the "starter" version. At this point, we can't be sure. I have already described an easy workaround for this issue (rewrapping HEVC to .mp4 using an app like Shutter Encoder).
Thanks again for the note and for reaching out on behalf of editors experiencing diffuculty with accessing HEVC support on paid versions of Rush. Cheers.
Thanks,
Kevin
Attached are screen grabs from my Creative Cloud Photo plan (20GB) and the About in Adobe Premier Rush that this installs. Please let me know how a user would know that this is Starter Rush or if this is indeed Premier Rush and Adobe Support should recognize that some Photo Plans do include Premier Rush so need to resolve this issue accordingly.
Thank you.
Hey Steve,
Normally, the trial versions of products are in the "Apps to try" section of Creative Cloud and not the "Available in your plan" section. If this is indeed a trial version, can you have someone fix the bug in Creative Cloud that is putting this in the "Available in plan" section?
Sure. I can ask them about it. However, as I mentioned earlier, it's not exactly a trial version; it's a free application with an option to update to receive even more services and features. I'm not exactly sure, but that may be the stipulation as to why it's not in the "apps to try" section. Again, this is more a question for the product team. Sorry I don't have an immediate explanation as I am in support and do not have access to that info. Thanks for understanding.
Thanks,
Kevin
Hi Steve,
Sorry to post so many comments about this.
No problem, that's OK.
Is Starter Rush another name for a trial version of Premier Rush?
Not exactly. A trial version is typically a full version of an app limited by a specific length of time. The starter version of Rush is more like a free version of an app that you can upgrade to have access to more features and services.
If so, how are users supposed to determine this based on the information that is provided in either their Creative Cloud or in the installed product?
My advice would be to go to the page for your plan. That is the best place to determine the apps that are available to you and the functions and services that are available for each.
Creative Cloud application content is more in the realm of the product team, so I would have to ask them about the specifics and conditions around how the apps are presented to people with various subscription types. That info is a bit out of my realm of expertise. Sorry about that. I do know that the Creative Cloud app content is dynamic, so it may be different based on your subscription.
I just now noticed a message about some function that is not included that is taking me to a "buy Premier Rush" but I would never have known that this was not the full function product based on what Creative Cloud is presenting or what was installed.
As a long-time subscriber of the Photography plan, it sounds like you should contact support to make sure that you are receiving the proper version of Rush. If you are receiving such a message, it appears that you are not, and your plan needs adjustment by support. Sorry about that.
I hope the info here has been helpful. PM me for any additional guidance, if you like.
Thanks,
Kevin
Hey Steve,
Thanks for reaching out. I hope I can help you resolve this issue.
Kevin,
Sorry if I was not specific enough. Creative Cloud lists "Premiere Rush" as available in my 20gb Photo plan.
By @steved45848663
No problem. If you subscribed to the Photography plan before Oct. 2021 and are having problems accessing the premium features of Rush, including HEVC support, please reach out to my colleagues at Adobe Support here. The chat pod is in the lower-right of that page.
They can help you, and others, that should have been grandfathered in for the full version of Rush. I apologize that you have to take this extra step to ensure you have the correct version of Rush.
I'm assuming that if this were Starter Rush that it would be labeled as such.
By @steved45848663
I'm not sure about that. I'll have to check with the product team on the specifics of how Rush is presented to users of the Photography plan or for those with a simple Creative Cloud "free" account on the Creative Cloud application.
You might be in a different category as a long-time subscriber and that may be reflected in the UI for Creative Cloud. Again, I urge you to contact support to resolve this issue.
Thanks,
Kevin
I tried Adobe support for 30 mins and the best he could come up with was install windows 11.
then he ended the chat.
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