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lsterbens
New Participant
June 3, 2020
Question

Rush Unable to Open Project

  • June 3, 2020
  • 3 replies
  • 3901 views

Rush crashed multiple times while finishing a voiceover, and then again while I was reviewing my video for export!! The thing is ready to go, and the entire file seems to be corrupted. It won't open in Rush, it won't open in Rush on a different device, and it won't convert into a Premeire Pro file either!! WHAT HAPPENED TO MY WORK!!!!!????!!!!

 

Using brand new Ipad Pro 2020, synced to my creative cloud on my desktop. 

    3 replies

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    default5koaunnm6ciz
    New Participant
    January 20, 2021

    is there a fix for this, I just finished working on a project, then it crashed and when I tried to open again it refuses to open, I've tried turning off my computer loging out and in from adobe cloud updating Rush, but nothing is working I need my project back!

    anissa_thompson
    anissa_thompson
    Community Expert
    January 20, 2021

    There are a few things you can do to try to alleviate the issues:

    1) Sign out of Creative Cloud ON ALL DEVICES you use with Adobe, as well as in your browser. Restart your computer, and make sure you have a STABLE internet connection. (I know it sounds lame, but it really does contribute to the issue, considering most people are SYNCING MEDIA from a few devices).

    2) Clear your Plugins Cache while starting Rush: Hold down your SHIFT + CTRL/CMD keys while starting the application.

    3) Don't open your project right away... GIVE IT A MOMENT to fully sync! Be sure to confirm you haven't MOVED/DELETED any of your original media before it was fully synced to the cloud. If you use Rush with more than one device, make sure to TURN SYNC ON. (If you don't, make sure it's off.)

    4) If the project is still not working properly but you can open Rush with no issues, DUPLICATE the project to get a fresh copy and try editing that. 

    5) BONUS: I had issues with one of my projects and couldn't edit after doing the above, but found it worked PERFECTLY FINE when I edited the same project in Rush Beta. Be careful when doing this, and I highly recommend Step 4 while in Rush Beta to make sure you don't lose/corrupt your original (albeit already potentially corrupt) project.

     

    Hope this helps.

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
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      selenar53892995
      New Participant
      June 5, 2020

      I'm having the SAME issue!! It's really frustrating becuase I was nearly finished with my entire project and now after updating- the entire program is down. Nothing is opening- It's not even giving me the option to open any pre-existing files. It's been several days and nothing has changed. 😞

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        June 4, 2020

        Hi lsterbens!

        We're sorry for the frustrating experience. Please provide more info so that we can determine the issue.

        Let us know. 

        Thanks,

        Kartika

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        lsterbensAuthor
        New Participant
        June 4, 2020

        Running Rush 1.5.12 on a brand new 2020 iPad Pro. 

        Was working with 4k 30fps, scaled to 1080p. 

        I have tried the posted troubleshooting with the project, by installing Rush on my iPhone 11 Pro Max....the project still wouldn't open. I also tried opening the Rush project on my desktop version of Premiere Pro, and the file didn't load.

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        June 8, 2020

        Thanks for the information. Could you try sign out and back into your Creative Cloud account and let us know if it helps.

        Kartika

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