Anwendungsprotokoll

[Cordula24933232f1e0]

Moin, wo finde ich das Anwendungsprotokoll in Rh.
Der Import von eines Word Dokumentes hat nicht funktioniert.

[Peter Grainge]

Please start threads with your version as it can affect the reply.

Either the online help or this page assuming you are using RoboHelp 2020. RH2020 Importing/Linking Word/Fm Docs (grainge.org).

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

Es ist die Version 2020.7.46
Gibt es deutsche Dokumentation?

[Cordula24933232f1e0]

Der Link beinhaltet leider nicht die Lösung zu meinem Problem

[Peter Grainge]

I don't think there is. I will make enquiries.

That said if your browser translater does an adequate job, there are images to make it easier to follow.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

Perhaps telling us the problem might help. 🙂

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

Where do I find the Anwendungsprotokoll?
Thats the Problem

[Cordula24933232f1e0]

[Cordula24933232f1e0]

It says there was a problem, further informationon in the log...

[Peter Grainge]

First of all there is a German version of the help. 

https://helpx.adobe.com/de/robohelp/user-guide.html

It should be accessible from the Help menu.

It helps if you post all in German or all in English, one being better for you, one being better for me as I do not speak any German. The translate feature on the forum cannot cope with two language replies. I believe the German word in the last post means "log". 

If RoboHelp fails to generate the log should be accessible by right clicking the preset.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

google tranlation says application log

[Peter Grainge]

I think it will be the log for the generation. I am not aware of a separate log. Try what I suggested.

Anticipating what might be your next question, how to find the rogue topic, it seems to be time for the old divide and conquer approach.

In the new UI the content of the output is controlled by what is in the TOC so create two copies of your TOC and delete different halves. One should work and one should fail. 

Assuming one half only failed, create a copy of it and again delete different halves. By repeating that you should narrow things down to the topic(s) giving grief.

If both failed, you need to create smaller and smaller sections.

It usually works.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

sorry, I think I missed something. What did you suggest to find the log?

[Peter Grainge]

It's in a post in this thread. https://community.adobe.com/t5/robohelp-discussions/anwendungsprotokoll/m-p/13016735#M145006

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

So, you wrote "If RoboHelp fails to generate the log should be accessible by right clicking the preset."
can you send me a screenshot where I have to right click?
I can not find it, sorry

[Peter Grainge]

I'm travelling so no screenshot. Go to Outputs and right click the one that is giving you trouble. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Karin Albrecht]

Hi Peter, 

The problem is with the import, not with the output. Log file has been detected, but is not understandable by either of us.

[Peter Grainge]

So sorry. Assuming you have imported other documents OK, it's a similar approach. Two copies of the document with different halves deleted until you find what is tripping up the import.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

I understand what you wrote, Peter, but I don't understand that you wrote that. What is the log file for?
My file is more than 100 pages...

[Jeff_Coatsworth]

The log file tells you that it failed to import the .docx file. If your .docx file is 100 pages long, make a copy of it and delete 50 pages - try importing. Does it fail? If so, take the 50 pages and delete 25 of them. Try importing again. Repeat until the offending page is found. If successful with 50 pages, keep adding more back on until it fails.

[Peter Grainge]

There's an echo round here. 🙂 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Karin Albrecht · Accepted solution]

Hi, versuchs mal in diesem Ordner: C:\Users\<user-name>\AppData\Local\Temp\RHTMP

[Cordula24933232f1e0]

Vielen Dank Karin, ich habe die Logdatei gefunden.
Leider kann ich mit dem Inhalt nichts anfangen.
Ich hänge die mal an.

[Peter Grainge]

@Cordula24933232f1e0 Have you now resolved this? If not, what steps have you taken so far?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Cordula24933232f1e0]

Das liegt jetzt beim Customer Care zur Ursachen Ermittlung.
Viele Grüße
Cordula