Inspiring

Answered

Anwendungsprotokoll

Forum|Forum|3 years ago
June 20, 2022
9 replies
1474 views

Moin, wo finde ich das Anwendungsprotokoll in Rh.
Der Import von eines Word Dokumentes hat nicht funktioniert.

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Correct answer Cordula24933232f1e0

Hi Peter
Die haben auch keine andere Möglichkeit gesehen als Teile zu importieren und haben selber durch "try and error" herausgefunden dass der Fehler auf Seite 47 ist.
Gestern habe ich aber noch eine andere Idee gehabt die funktioniert hat.
Den gesamten Inhalt des Dokumentes kopieren und in ein neues Dokument einfügen.
Speichern und dann hat der Import funktioniert.

Peter Grainge

Community Expert

One to remember. Thanks for posting your solution.

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Peter Grainge

Community Expert

OK. I'll be interested to know how they resolve this.

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Cordula24933232f1e0Author

Inspiring

Ich gebe Bescheid

Peter Grainge

Community Expert

@Cordula24933232f1e0 Have you now resolved this? If not, what steps have you taken so far?

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C

Cordula24933232f1e0Author

Inspiring

Das liegt jetzt beim Customer Care zur Ursachen Ermittlung.
Viele Grüße
Cordula

K

Karin Albrecht

Legend

Hi, versuchs mal in diesem Ordner: C:\Users\<user-name>\AppData\Local\Temp\RHTMP

C

Cordula24933232f1e0Author

Inspiring

Vielen Dank Karin, ich habe die Logdatei gefunden.
Leider kann ich mit dem Inhalt nichts anfangen.
Ich hänge die mal an.

logs_1655788242943.zip

Peter Grainge

Community Expert

I think it will be the log for the generation. I am not aware of a separate log. Try what I suggested.

Anticipating what might be your next question, how to find the rogue topic, it seems to be time for the old divide and conquer approach.

In the new UI the content of the output is controlled by what is in the TOC so create two copies of your TOC and delete different halves. One should work and one should fail.

Assuming one half only failed, create a copy of it and again delete different halves. By repeating that you should narrow things down to the topic(s) giving grief.

If both failed, you need to create smaller and smaller sections.

It usually works.

________________________________________________________

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C

Cordula24933232f1e0Author

Inspiring

sorry, I think I missed something. What did you suggest to find the log?

Peter Grainge

Community Expert

It's in a post in this thread. https://community.adobe.com/t5/robohelp-discussions/anwendungsprotokoll/m-p/13016735#M145006

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Peter Grainge

Community Expert

First of all there is a German version of the help.

https://helpx.adobe.com/de/robohelp/user-guide.html

It should be accessible from the Help menu.

It helps if you post all in German or all in English, one being better for you, one being better for me as I do not speak any German. The translate feature on the forum cannot cope with two language replies. I believe the German word in the last post means "log".

If RoboHelp fails to generate the log should be accessible by right clicking the preset.

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Cordula24933232f1e0Author

Inspiring

google tranlation says application log

Peter Grainge

Community Expert

Perhaps telling us the problem might help. 🙂

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Cordula24933232f1e0Author

Inspiring

Where do I find the Anwendungsprotokoll?
Thats the Problem

C

Cordula24933232f1e0Author

Inspiring

Peter Grainge

Community Expert

I don't think there is. I will make enquiries.

That said if your browser translater does an adequate job, there are images to make it easier to follow.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Please start threads with your version as it can affect the reply.

Either the online help or this page assuming you are using RoboHelp 2020. RH2020 Importing/Linking Word/Fm Docs (grainge.org).

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

Cordula24933232f1e0Author

Inspiring

Es ist die Version 2020.7.46
Gibt es deutsche Dokumentation?

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