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Question

Caching Issues with Frameless Output

Forum|Forum|1 year ago
September 26, 2024
3 replies
958 views

I used build our help with a Responsive HTML preset that used the Azure Blue template for the layout.

I recently changed to a frameless preset that uses the Top Navigation template for the layout.

Since I've made the change, there have been issues when the help is deployed. The intro page will not display the top navigation. After about a half-hour, the page will refresh and the navigation will display. We've trying putting code into the pages to force them to refresh, but it doesn't work. The issue seems to be with the skin template.

These are the errors we're seeing in the console.

topicpage.js:1 Uncaught TypeError: Cannot read properties of undefined (reading 'split')
at e.value (topicpage.js:1:68122)
at e.value (topicpage.js:1:67497)
at topicpage.js:1:67096
at e.exports (topicpage.js:51:38605)
at e.exports [as map] (topicpage.js:51:115139)
at e.value (topicpage.js:1:67068)
at usersettings.js:33:9
at usersettings.js:62:3

intro.htm:1 Refused to apply style from 'https://dev210.cognero.com/Help/TestGenerator/template/Azure_Blue/userstyles.css' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

Output presets

This topic has been closed for replies.

Peter Grainge

Community Expert

This is a well known method of refreshing every time the user accesses the page.

Either inject it into the head section of every topic or put it in the head section of a topic layout.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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K

KeithVECogneroAuthor

Known Participant

We've tried this, but it doesn't solve the issue. The issue is with the top navigation not loading. It is still looking for the Azure Blue template. Putting this code into the individual pages does not force the navigation header to reload. If there's a way to put this into the Top Navigation template. I'd be happy to try that.

Peter Grainge

Community Expert

In that case I would try what you suggested at https://community.adobe.com/t5/robohelp-discussions/caching-issues-with-frameless-output/m-p/14884798#M155432

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Have you tried deleting everything from the server and then publishing again?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

K

KeithVECogneroAuthor

Known Participant

That's been our process. We delete the old files from the server and then upload the new ones. Then we do an IIS reset.

K

KeithVECogneroAuthor

Known Participant

Hmm, if your IT doesn't turn anything up, then I'd give the RH folks a ping.

The only thing our IT can think to do is change the name of the folder where the help is stored and then re-code the app to point to the new location.

Jeff_Coatsworth

Community Expert

You don't mention what version of RH you're running and creating this output in, but Patch 5 just got released, so you might want to grab a copy of it on another non-RH machine and try it out with a copy of your content.

K

KeithVECogneroAuthor

Known Participant

I'm using version 2022.0.346

Jeff_Coatsworth

Community Expert

So you're several versions behind - try updating to at least Patch 3 and see if there's any difference - (Patch 4 has some issues that Patch 5 are supposedly correcting).

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