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Cannot import skin created with newest RH version

Engaged ,
Jan 11, 2022 Jan 11, 2022

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Hi all,

I am using RH 2020.6.76 new UI. I created a NEW frameless skin (based on Orange with customizations). Then I exported this skin to my desktop. When I try to import it into another project, I get the following error message:

Error
Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again.
 
This problem does also occur when I create a new HTML5 skin and try to export - import this.
It does however NOT occur when I export - import an HTML5 skin that I have created with a previous version of RH.
Has anyone else seen this behaviour? Am I doing something wrong?
Thanks in advance,
Karin

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correct answers 1 Correct answer

Community Expert , Jan 11, 2022 Jan 11, 2022

Importing a .skz file that is exported from the sa... - Adobe Support Community - 12557007

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Community Expert ,
Jan 11, 2022 Jan 11, 2022

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I believe there is already a thread about this. Known issue that will be fixed in the next update which is expected soon.

 

Meantime create a copy of the project where you need to import and copy the skin in Explorer. I haven't tried this so do check carefully.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Engaged ,
Jan 11, 2022 Jan 11, 2022

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Thank you, Peter! Search didn't return anything needful to me ^^. I'll try copy & paste, as you suggested.

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Community Expert ,
Jan 11, 2022 Jan 11, 2022

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Importing a .skz file that is exported from the sa... - Adobe Support Community - 12557007

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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