What needs to be kept in mind is that when RoboHelp upgrades to a later version, it is making changes to the project. Whether or not going backwards will be without issues depends on whether your project contains anything that will be affected. There is no way of knowing so you have to take it in steps.
The first step is to create a backup. I always recommend creating the backup as a zip file. That prevents you opening it accidentally and working on it before you realise it was the backup. This way you always have a clean backup that can be used to create a new clean copy time after time.
With the backup created and the project closed, open the RHPJ file and you will see <project version="2020.4.0"> at the beginning. Change the 4 to 1, 2 or 3 but leave the 0 as it is.
Now uninstall RoboHelp and reboot the machine.
Then install whichever update you are going back to. I would try them in reverse order first starting with Update 3 as there will be fewer changes. If that doesn't help then you repeat the steps and go to 2 and then 1.
There is one other thing to keep in mind. Was it Update 4 that caused this or some change to your project or environment. If it is either of those that are really the cause, then after all that work you will be no further forward. Only time is going to tell you that.
However, with that backup, you will be no worse off.
Ideally I would have liked to try your project on my machine first. Perhaps it will help your manager to know that I haven't spent over twenty years on these forums and created my website just to get hold of your project. 🙂
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