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PB79
Participant
June 17, 2009
질문

Why would my Help screen not rebuild if I right click on it, display properties then close properties?

  • June 17, 2009
  • 3 답변들
  • 1693 조회

I have made a number of Help files for an application and all of them have been done in the same way. However the Test dept have found that with one Help file, when they right click on the Help pane and choose 'Properties', then close the properties window, the Help pane's tabs and text do not reappear in the area that was obscured by the properties window.

The Help file then freezes up and, if the user cannot get access to the desktop to close Help through Task manager, the system needs to be rebooted.

I have tried a recompile of the Help but the problem still occurs.

Any ideas?

이 주제는 답변이 닫혔습니다.

3 답변

P
princess_betty
Inspiring
June 25, 2009

Look in your source document for odd characters. Specifically look for curly quotes - both single and double and replace with straight quotes.

Look for superscript such as the st after 1st. Check for em an en dashes and replace with hyphens. You may need to change your Word autocorrect options to disable these from recurring...

Is this a help system created in an older version of RH for Word?

What version of RH and version of Word are you using?


Try generating webhelp output in this project. Does the same thing happen?

Also, when testing, zip your RH project up first. You'll feel better...

P
Pete_Lees
Participating Frequently
June 17, 2009

Hi,

If you've configured the Help window to automatically hide the navigation pane when the user clicks outside the window, try turning off this feature. There is a bug in this feature that causes the problem you've described.

No other workaround, unfortunately, other than to turn off the automatically-hide-the-navigation-pane feature.

Pete

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 17, 2009

What sort of help are we talking about? CHM, WebHelp, etc.

Does it occur on any machine or just the test machine?

Where is the help installed, locally or on a server?

See www.grainge.org for RoboHelp and Authoring tips

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PB79작성자
Participant
June 17, 2009

The error occurs with the Compiled HTML File on my machine and is also occurring when the Help is incorporated into the software build in sandbox and tested on two seperate test machines.

RoboColum_n_
RoboColum_n_
Legend
June 17, 2009

Not the answers I wanted. Particularly as it occurs on your machine so you cannot blame the developers. And I guess saying that no one will right click and access Properties would not wash.

Create a copy of the project and use that for fault finding. Unless there is anything you can think of that is a bit different, trash half the topics and try again. Repeat until it starts working.

See www.grainge.org for RoboHelp and Authoring tips


To add to Peter's advice check the following:

  • There are no special characters (e.g. underscores) in the CHM file name.
  • You have a $global_ prefix on all your window names if you are using merged help files.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

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