Adobe Stock Vector Downloaded as an Image not Vector

[Jacqueline Adine Du Preez]

Hi there,

I recently downloaded 3 vector files 734395496, 734393452 and 734389525. I downloaded them as an illustrator file but when opening this it's only an image and not an editable vector. I need to be creditted for these 3 assets.

[LLyzabeth]

I have a similiar issue, I downloaded 731660952 today as a vector file, but it is not a vector image, and it give me a missing link error notice when opening up the .ai file so it is not editable in Illustrator, I need to be credited for the download. Thank you!

[Abambo]

It's always helpful to share a screen shot of what you see: 

@Contributor1 will chime in a see what needs to be done. You will need to select a different asset.

(@contributor 1, I opened this on my iPad, and it asked me, if I would like to paste the asset to Illustrator. in othe cases, I was simply presented with the contend.)

[Contributor1]

Hello @Jacqueline Adine Du Preez, I see the issue you're referencing and I've added 3 credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

[Contributor1]

Hello @LLyzabeth, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

[LLyzabeth]

@Contributor1 Thank you so much!