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JJFaery
Participant
Jul 16, 2024 7:46 PM UTC
Open for Voting

Could not load libraries.

Adobe Stock won't load the library and won't save stocks to the library. It was fine yesterday, but today, when I clicked "Save to library", nothing happened. And when I tried to access the library, I got an error message: "We couldn’t load your libraries. Try again by viewing all libraries."

6 replies

Participating Frequently
Jul 23, 2024 8:01 PM UTC

Hello @JJFaery and @System5E81, are you still experiensing this issue? If thats the case, are you experiencing the issue with your personal profile, team's profile, or both? 

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Abambo
Community Expert
Community Expert
Jul 17, 2024 6:34 PM UTC

@JJFaery,

Did you try with a different browser to save something to the library from stock?

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ABAMBO | Hard- and Software Engineer | Photographer
JJFaery
JJFaeryAuthor
Participant
Jul 17, 2024 6:29 PM UTC

Yes, I can access this link. And the issue is defintely Adobe Stock!

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Abambo
Community Expert
Community Expert
Jul 17, 2024 1:35 PM UTC

@System5E81,

I merged your report with a prior report of the same issue. Please check this: https://community.adobe.com/t5/stock-bugs/could-not-load-libraries/idc-p/14742237#M1775

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Jul 17, 2024 7:34 AM UTC

error message could not retrieve libary items  in adobe stock

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Abambo
Community Expert
Community Expert
Jul 16, 2024 7:52 PM UTC

Check this link: https://assets.adobe.com/libraries

 

If you can't access this link, the issue is not Adobe stock.

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ABAMBO | Hard- and Software Engineer | Photographer