Download Speed Unacceptable: 2 hours for 9mb Image, then failure to download.

[richard_0296]

I've been having this issue for weeks now. The download speeds from stock have been abysmal. Any other service I use has normal download speeds, but I get to adobe and its running at dialup speeds.

IT even takes a long time to start downloading - just sitting in my queue saying it's "starting." Then it'll say 2 hours, then it'll say "resuming". Something is FUBAR on adobe's end.

[Dave29444686sq4a]

Chrome is currently telling me that my single image download will be done in 11 hours. WTF

[yamato7]

You can check the operating status of services at Adobe Status.
Adobe Stock appears to be working normally.
The 994MB video data is about 10 minutes long, which I don't think is slow.

Slow downloads are often talked about, but apart from being caused by Adobe's cloud, it could also be due to the network along the way.
A deterioration of the router or Wi-Fi could also be the cause of the slowdown.

https://status.adobe.com/

[richard_0296]

I didn't say 900, I said 9. And it's not 10 minutes, it's 2 hours. Then it fails all together. 

[Dave29444686sq4a]

@richard_0296 I've come to realize, the only answer you'll ever get here is, "It's not Adobe's fault". 

My download did finish in under the originally stated 11 hours. I think it "only" took about 20 minutes ¯\_(ツ)_/¯

[yamato7]

Rather than just telling us the time, it would be easier to get advice from experienced people if you provided hints about the environment you're using, such as the type of Internet line you're connected to, your provider, the type of PC you're using, your network connection method (wired or wireless), and any security software.
Please also use customer support.

[richard_0296]

TBH, I don't know how that will be helpful - every other service is downloading files fine. Outlook, AWS, Envato, Google Docs, etc. are all working fine. Adobe is the standalone issue. 

Customer support has been useless. Yes, I've tried restarting my computer, clearing cache, logging in and out, trying another browser, etc. This is an adobe issue, and I am tired of being told its not. 

Windows 11
MSI Laptop
Hardwired gigabit ethernet
Windows defender

I go back 4 hours later, and the file downloads rapidly as it should, but the next one I try to download does the same crap again. 

[Liza5C0C]

@richard_0296 - Thank you for sharing this information, and I'm sorry to hear about the delays you are experiencing. Our team will investigate the root cause and work on resolving the issue. 

[richard_0296]

Thanks! 

[Abambo]

If you are getting told, that others do not experience the issues, you experience, then it has to do something with your settings, computer, network, internet provider, or yes, your region. As Adobe is working worldwide, and network access is splitt, to provide best access to Adobe services in all regions, there are many points of access to Adobe services. 

If you are the only one complaining that there is performance issue, the probability is high, that the issue is indeed on your side. If there are many people complaining, it's more probable that the issue is on Adobe's side, or at least somewhere, that is not under your influence. 

So it is important to do a systematic check of traditional issues that can be solved locally:

• clearing browser cache and cookies.
• disabling browser add ons, especially add blockers.
• disabling (temporarily) virus checking. Especially third party virus checking software is known to run sometimes in performance issues. Defender is normally very efficient, and I indeed never had an issue with that one.
• checking the hosts file on your computer. 
• changing the computer
• changing the network (for testing): cell vs home vs office.
• checking the settings of the firewall. Especially corporate networks tend to operate with white and black lists, and a configuration change or error can have huge consequences. I had the joke, that some of Adobe's end nodes got blocked by my corporate firewall. After having the it support adding the nodes to their white list, Adobe services did work again without an issue. 

And as you mentioned that AWS is working: Adobe uses AWS for stock too, so sometimes the box says Adobe, but you get served by an AWS server. This said: let's wait for Liza to return with Adobe's findings. 

[richard_0296]

Except I am not the only one. There's literally another person in here saying the same thing. And if you do a search for this issue, it keeps coming up for people. 

[Abambo]

Except I am not the only one. There's literally another person in here saying the same thing. And if you do a search for this issue, it keeps coming up for people. 

Sure, you are not the only one, you are two, currently. And yes, from time to time, you'll see people here having difficulties downloading data. But I can say that Adobe has more than 2 customers, and with a customer base of several million users, the forum would explode if this would be a bigger issue.

Don't get me wrong, if it hits you, it is really annoying, but checking the remedies would rule out local issues.

[Schrepel]

But the issue here is that unless you have like a pretty pricey enterprise or corporate plan, it's difficult to reach an Adobe support person to get assistance on the spot, therefore many of us have relied on using the Adobe Community forums to hopefully boost an issue to get Adobe's attention. By the time most of us have posted here, we've usually tried the usual suspects (firewalls, caches, VPNs, multiple computers/browsers/etc.), so it gets a little irritating to see posts responding with "well, must be you and not Adobe".

The point is to see if enough other users are having the same problem concurrently (or as this issue shows, frequently enough especially this month), such that if there *is* maybe a regional or other problem beyond our control, that Adobe can identify some pattern and help resolve it.

[Abambo]

By the time most of us have posted here, we've usually tried the usual suspects (firewalls, caches, VPNs, multiple computers/browsers/etc.), so it gets a little irritating to see posts responding with "well, must be you and not Adobe".

By @Schrepel 

Sure. But if 60.000.0000 customers work fine, and 10 are in trouble, I would guess that the issue is on the side of the 10. There is no doubt, any slow down in sdownloadspeed is problematic, but as an IT guy doing error analysis for nearly my whole life, I can assure you that most of the issues are on the user's side. 

The last issue of this kind, that got solved with the help of Adobe, via remote support, was indeed an ill configured firewall. And switching to cell internet did solve the problem. 

As always with support, you have highly talented people and you have some very untaletented people, just being able to work their checklist. 

OP says that AWS works fine, but Adobe is using AWS for stock. 

At the end of the day, if you are a corporate customer with a 100 seats and you are in trouble, your trouble is different from the single user behind his worksation. But I have had never trouble to get advice from Adobe support. Neither as a private customer with my $10/month photography plan subscription or as a corporate customer with our 5 seat Creative Cloud subscription. And I've experienced both, good support and bad support. I simply can't expect that every agent is at the same level of experience. 

[Dave29444686sq4a]

@Abambo Just stop. You're not being helpful at all.

[Abambo]

@Dave29444686sq4a ,

Did you try this https://community.adobe.com/t5/stock-bugs/download-speed-unacceptable-2-hours-for-9mb-image-then-fai...

It helped at least one person with a similar problem here.

[Humble Servant of Love]

:cross_mark::cross_mark::cross_mark::cross_mark::cross_mark::cross_mark: Its because they dont want you to download all your images and cancel. Thye keep you in a loop. Its a complete scam!!! Ive $30.00 for Stock since Nov 22 and hardly ever use it. Now, I finally want to use my credits for some tshirts and then cancel, as I should be allowed to do. BUT NO! No way they would allow you to actually get what you paid for!!!!!! At first I tried to download in bulk. NO CHANCE. Then I tried one by one. NO CHANCE. I CANT EVEN DOWNLOAD ONE. Says I need permission! Permission?! The $30 a month is my permission. NO SUPPORT EXCEPT COMMUNITY?!?! Is this a joke?!?! I bet you a million dollars some of these "responders" here are actually Adobe employees trying to make it look like its some person out in the world that has no life and actually "come into COMMUNITY because its in their heart to help fellow Adobe users and tell you its what YOU ARE DOING WRONG. What a joke and scam! This is a business and they care about one thing: MONEY! I am canceling now. F*%K YOU Adobe!!!!! Scammers! Some one should start a business just like it and undercut them and actually have some integrity! My days of Adobe are over!! I bet this comment will be deleted too. 

[Humble Servant of Love]

:cross_mark::cross_mark::cross_mark::cross_mark::cross_mark::cross_mark: Its because they dont want you to download all your images and cancel. Thye keep you in a loop. Its a complete scam!!! Ive $30.00 for Stock since Nov 22 and hardly ever use it. Now, I finally want to use my credits for some tshirts and then cancel, as I should be allowed to do. BUT NO! No way they would allow you to actually get what you paid for!!!!!! At first I tried to download in bulk. NO CHANCE. Then I tried one by one. NO CHANCE. I CANT EVEN DOWNLOAD ONE. Says I need permission! Permission?! The $30 a month is my permission. NO SUPPORT EXCEPT COMMUNITY?!?! Is this a joke?!?! I bet you a million dollars some of these "responders" here are actually Adobe employees trying to make it look like its some person out in the world that has no life and actually "come into COMMUNITY because its in their heart to help fellow Adobe users and tell you its what YOU ARE DOING WRONG. What a joke and scam! This is a business and they care about one thing: MONEY! I am canceling now. F*%K YOU Adobe!!!!! Scammers! Some one should start a business just like it and undercut them and actually have some integrity! My days of Adobe are over!! I bet this comment will be deleted too.