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Participant
April 3, 2025

Download Speed Unacceptable: 2 hours for 9mb Image, then failure to download.

  • April 3, 2025
  • 18 replies
  • 1460 views

I've been having this issue for weeks now. The download speeds from stock have been abysmal. Any other service I use has normal download speeds, but I get to adobe and its running at dialup speeds.

IT even takes a long time to start downloading - just sitting in my queue saying it's "starting." Then it'll say 2 hours, then it'll say "resuming". Something is FUBAR on adobe's end.

18 replies

Participant
April 4, 2025

Thanks! 

Community Manager
April 3, 2025

@richard_0296 - Thank you for sharing this information, and I'm sorry to hear about the delays you are experiencing. Our team will investigate the root cause and work on resolving the issue. 

Participant
April 3, 2025

TBH, I don't know how that will be helpful - every other service is downloading files fine. Outlook, AWS, Envato, Google Docs, etc. are all working fine. Adobe is the standalone issue. 

Customer support has been useless. Yes, I've tried restarting my computer, clearing cache, logging in and out, trying another browser, etc. This is an adobe issue, and I am tired of being told its not. 

Windows 11
MSI Laptop
Hardwired gigabit ethernet
Windows defender

I go back 4 hours later, and the file downloads rapidly as it should, but the next one I try to download does the same crap again. 


yamato713108855
Community Expert
Community Expert
April 3, 2025

Rather than just telling us the time, it would be easier to get advice from experienced people if you provided hints about the environment you're using, such as the type of Internet line you're connected to, your provider, the type of PC you're using, your network connection method (wired or wireless), and any security software.
Please also use customer support.

Participant
April 3, 2025

@richard_0296 I've come to realize, the only answer you'll ever get here is, "It's not Adobe's fault". 

 

My download did finish in under the originally stated 11 hours. I think it "only" took about 20 minutes ¯\_(ツ)_/¯

Participant
April 3, 2025

I didn't say 900, I said 9. And it's not 10 minutes, it's 2 hours. Then it fails all together. 

yamato713108855
Community Expert
Community Expert
April 3, 2025

You can check the operating status of services at Adobe Status.
Adobe Stock appears to be working normally.
The 994MB video data is about 10 minutes long, which I don't think is slow.

 

Slow downloads are often talked about, but apart from being caused by Adobe's cloud, it could also be due to the network along the way.
A deterioration of the router or Wi-Fi could also be the cause of the slowdown.

https://status.adobe.com/

Participant
April 3, 2025

Chrome is currently telling me that my single image download will be done in 11 hours. WTF