Invoice without VAT, credit card charged with VAT

[christophh96950159]

Hey,

we bought a on-demand artwork on adobe stock and paid it with credit card. We got a invoice without VAT (situated in Germany), but paid the price with VAT. 
We contacted the support 2 month ago and they told us, that payment is being done by a subcontractor and that they reimburse the VAT asap. Nothing happend since. 
Support chat does not seam to understand the problem.
Maybe nice to know: The AMEX/Credit Card used is not the same Payment we handle our other adobe payments. Furthermore the AMEX/Credit Card is from a different person than the adobe-account it was bought from. All of this due to companys internal invoicing structure.

[Abambo]

Did you reconntact support? Did you contact support via your ID, you use here to post your message?

Do you have a case number that @WendellaBee eventually can look into? 

This problem cannot be solved here on the fora, but EBQ can check what happened to your request. 

[christophh96950159]

Thanks for your reply @Abambo !
I recontacted support several times through chat and always did with this ID.

Case Numbers:

ADB-30096144-D6W4
ADB-30037447-P4Y9

ADB-29354334-N0Y1

[Abambo]

Let's wait for EBQ to chime in!

[WendellaBee]

Thank you @christophh96950159 and @Abambo for bringing this to my attention. We are investigating this issue.

[WendellaBee]

@christophh96950159 our team continues to investigate this issue. I've reached out to my contacts in customer care to request a refund for the VAT that you were charged.

[WendellaBee]

Our customer care team is working on issuing a refund for the VAT charge.

[WendellaBee]

At this time we are unable to complete our investigation. The time between when the issue occurred and when it was reported was too long and we were not able to trace the cause. If you encounter the issue again please create a new post with the details of when it occurred and we will be better able to trace the issue.