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Исчезли деньги

Explorer ,
Mar 29, 2022 Mar 29, 2022

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Хотела снять деньги, и воспользовалась для этого PayPal. Заявку на снятие денег подала 18 марта. Но, деньги до сих пор не дошли. Со счета на стоке они списались. Подскажите, как узнать что произошло? И как получить деньги? Спасибо!
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[Moderator deleted PayPal screenshot. Please do not share private information on this public forum. Moderator also reduced topics to "Troubleshooting". ]
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correct answers 1 Correct answer

Explorer , Jun 24, 2023 Jun 24, 2023

До мене кошти такi повернулися через де який час. 

Усі мене ігнорували, відповіді ніде не було. У результаті я з'ясувала, що пейпал Україна не приймає платежі юридичні, а лише приватні перекази.

Змогла зняти гроші через payoneer

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Enthusiast ,
Mar 29, 2022 Mar 29, 2022

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I think you need to be patient for a couple of more days.  My most recent payment from Adobe was on 11-March but it didn't get to my PayPal account until 23-March.


Rob R, Photographer

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Explorer ,
Mar 31, 2022 Mar 31, 2022

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Many thanks!

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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Я полагаю, что ваш платеж поступит в ближайшее время. Если вам нужна помощь по этому конкретному вопросу, я предлагаю вам обратиться в службу поддержки вкладчиков. Нужна помощь? (Поддержка вкладчиков)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 31, 2022 Mar 31, 2022

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Hi @Elizaveta23808849br9n ,

The screenshot is saying that the payment was done, meaning it was sent to your account. Usually it takes about 24 hours to register in your account. If you're sure you had the correct account information and it is still not showing in your PayPal account then you might need to reach out to PayPal.

Best wishes

Jacquelin

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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It took 5 days the last time for me.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 01, 2022 Apr 01, 2022

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Hmm... The payment to PayPal still hasn't received. The money was not returned to the Adobe account either.

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Enthusiast ,
Apr 01, 2022 Apr 01, 2022

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As @Abambo  previously posted, you can always contact Contributor Support from the bottom of your dashboard.  They might have better insight as to the delay in you receiving your funds.  https://contributor.stock.adobe.com/contact

 


Rob R, Photographer

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New Here ,
Sep 25, 2023 Sep 25, 2023

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I also have same situation and 4 days 4times tries to contact contributor support and cancel payment, but it tottaly ignored me.

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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LATEST
quote

I also have same situation and 4 days 4times tries to contact contributor support and cancel payment, but it tottaly ignored me.


By @Micro4elik

Contributor support is not immediate real-time support, and they do not work on weekends. You should not spam them, that will slow down the general responsiveness, as each message arriving needs to be checked. Duplicates need to be sorted out.

 

Furthermore, if you have the same situation, the correct answer here applies also to you.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 01, 2022 Apr 01, 2022

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Today I received the money back to my account. So PayPal declined the payment? Has anyone encountered such a problem? Could this be due to the fact that I'm from Ukraine?

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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PayPal did suspend operations in Russia, but normally, Ukraine should get a favourable treatment currently. I would recommend enquiring PayPal for why the money has not been accepted. If PayPal gives you an answer of the style "this is related to Adobe", you should then contact Adobe contributor support.

 

Keep us updated. We will try to help you to get the money whenever we're able.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 15, 2022 Apr 15, 2022

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Я дождалась, что деньги вернулись обратно на счет adobe stock и предприняла вторую попытку. Такая же ситуация, платеж обработан, деньги не пришли. Скажите, может быть у меня не подходящий кошелек PayPal?! Я использую свой обычный кошелек.

Тех поддержка PayPal на моё обращение никак не отреагировала и не дала никаких комментариев по ситуации.

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Community Beginner ,
Mar 18, 2023 Mar 18, 2023

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Привет. У меня та же фигня.

Заказал выплату на пайпал (но не мой, а другана на украинский счет) 6го числа... сейчас уже 19 марта. На пайпал не явились бабки и обратно не приходят. хз может стырили по пути, как в нашей почте)))))))))

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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If you order to a different account than yours, the payement may be declined for fraud protection. Just a guess!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 18, 2023 Mar 18, 2023

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I see. yes, my order for payment not on my paypal, paypal my friend from another country. And what will happen to the money? will they come back to the site? And how can I withdraw to another paypal so that the system can make a normal money transfer?

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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If the payment gets declined, it will go back to your contributor account.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 18, 2023 Mar 18, 2023

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Дык что у вас в итоге? Пришли деньги или давно уже забыли про них? Как проблему решили?

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New Here ,
Jun 24, 2023 Jun 24, 2023

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В мене така сама проблема. Вивід грошей зробив 12.06.2023. Вчора, 24.06.2023 написало платіж здійснено. Але на балансі pay pal як було 0$ так і є. Служба підтримки Adobe Stock i Pay Pal мене просто ігнорують. Короче спиздили кошти і все 

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Explorer ,
Jun 24, 2023 Jun 24, 2023

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До мене кошти такi повернулися через де який час. 

Усі мене ігнорували, відповіді ніде не було. У результаті я з'ясувала, що пейпал Україна не приймає платежі юридичні, а лише приватні перекази.

Змогла зняти гроші через payoneer

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New Here ,
Jun 24, 2023 Jun 24, 2023

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Дякую за відповідь! це дає надію! Сподіваюся, що мені повернуть кошти. Про те, що пейпал Україна не вимагає платежі юридичні, а лише приватні перекази я не знав

 

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New Here ,
Sep 17, 2023 Sep 17, 2023

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У мене тех саме. Що робити?

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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It takes several days for the PayPal account to get credited.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 24, 2023 Jun 24, 2023

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ВАМ ТАК І НЕ ПОВЕРНУЛИ КОШТИ?????

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