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????-82
Participant
October 13, 2024
해결됨

عمل حساب جديد بدل الحساب المحظور

  • October 13, 2024
  • 3 답변들
  • 296 조회

تم حظر حسابي للاسف وارسلت إليهم في استرجاعه 

هل استطيع عمل حساب اخر لحين الرد على في استرجاع الحساب المحظور 

ام سيشكل خطر في استرجاع الحساب المحظور والذي به اصول كثيره وتعب  وجهد شهور 

이 주제는 답변이 닫혔습니다.
최고의 답변: Jill_C

It is possible that Adobe will restore you account after completing their investigation. If the violations of the T&C's are serious enough, you will be permanently banned from contributing to Adobe Stock. Since you don't know why the first account was blocked, you run the risk of making the same errors again. 

3 답변

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 16, 2024

You will need to understand why the account got blocked. Without that knowledge, any new account would get blocked again rapidly. If the account got blocked for fraud, chances are high that you get blocked anyhow again.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert답변
Community Expert
October 13, 2024

It is possible that Adobe will restore you account after completing their investigation. If the violations of the T&C's are serious enough, you will be permanently banned from contributing to Adobe Stock. Since you don't know why the first account was blocked, you run the risk of making the same errors again. 

Jill C., Forum Volunteer
daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
October 13, 2024

No, do not create a new account. Let Adobe complete their investigation. If you were to create another account and Adobe reinstated your account, you'd end up with two accounts, probably containing the same type of assets, which is against the T&Cs.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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