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AHMED28094605niqt
Participant
March 6, 2023
Answered

4 Illustrations not reviewed after a month

  • March 6, 2023
  • 2 replies
  • 961 views

Ive uploaded more than 12 illustrations and 4 of them are sitting now for more than a month in review, is there an issue in my account in this case? someone please help.

This topic has been closed for replies.
Correct answer Nancy OShea
I checked and i followed all guidelines while posting them and some of them
i uploaded almost 2 months ago. Ive uploaded ai illustrations before and
nothing took too much time like these.

@AHMED28094605niqt,

Review of photos and vector graphics appear to be taking 5  - 10 business days.

 

Generative AI could take 2 months (or perhaps longer) due to the sheer quantity of submissions in the wait queue. If you want faster turn-around, maybe don't submit so much Generative AI.  😉

 

An account problem can be handled only by direct contact with Contributor Support.

https://contributor.stock.adobe.com/contact

 

2 replies

Nancy OShea
Community Expert
Community Expert
March 6, 2023

Did you submit a signed property release?

 

 

Nancy O'Shea— Product User & Community Expert
Participant
March 7, 2023

I do 3D renders and i have some images wich was uploaded 19 days ago, and still not checked by platform

Abambo
Community Expert
Community Expert
March 7, 2023

You did not check the "generative AI" button?

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
March 6, 2023

Please tell us: are they generative AI? If so, it's quite normal, as there is a considerable backlog currently in the review queue. Check if they are not waiting for some additional information, like a release.

 

ABAMBO | Hard- and Software Engineer | Photographer
AHMED28094605niqt
Participant
March 7, 2023

yes they are ai. but how can i check if they are waiting for additional information? also is the release required for every photo i upload?

Abambo
Community Expert
Community Expert
March 7, 2023

If they are waiting for additional information, you will find the asset in the Reminder tab.

A release is needed, as said in the instructions, when your asset shows a person. Generative AI submission guidelines - Adobe Support Community - 13549435 

ABAMBO | Hard- and Software Engineer | Photographer