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account blocked, please help.

New Here ,
Mar 02, 2020 Mar 02, 2020

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hello, my account has been blocked today. I am here sins a year but I don't know why this happens please help me. I have contact adobe but I didn't get any response. 

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Account management, Contributors, Fotolia, Terms of use, Troubleshooting

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New Here ,
Mar 02, 2020 Mar 02, 2020

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@MatHayward please help.

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LEGEND ,
Mar 02, 2020 Mar 02, 2020

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Nevertheless you need to contact Adobe. We are just end users like you. Keep trying. You can be blocked for account issues, or for uploading many similar photos. But nothing will get you blocked quicker than ignoring a request to fix an issue (such as a watermark or missing release) and just submitting again. In this case blocking is completely automatic.

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New Here ,
Mar 02, 2020 Mar 02, 2020

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thank you very much for reply. can my account reactivate? I think I have a title and tags issue.

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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This is what Adobe says of blocking one’s account:

Why was my account blocked?
Adobe reserves the right to block an account if the content or upload behavior is not in compliance with our Adobe Stock Contributor Agreement.


Remedies:
I think that Test Screen Name has given you the answer: you need to contact Adobe on this. Stock Contributor has its own help line, as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html



Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 02, 2020 Mar 02, 2020

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thank you for your reply I have sent an email to adobe. now I am waiting for reply. 

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New Here ,
Mar 02, 2020 Mar 02, 2020

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hello, I got a reply from adobe and we discussed the problem, everything seems good. and I received a mail from adobe that

Case ***** closed

Dear ****, 

Regarding your recent query *****

Your case has now been resolved

 

*but my account is still blocked.

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LEGEND ,
Mar 02, 2020 Mar 02, 2020

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You need to contact Adobe and explain the situation.

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New Here ,
Mar 02, 2020 Mar 02, 2020

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pleas help.

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Adobe Employee ,
Mar 02, 2020 Mar 02, 2020

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Do you have more than one Adobe ID? Because the ID you are using on the forums has no cases recorded.

EBQ

EBQ

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Thank you for your reply. I don't know more about I'd but I think my portfolio I'd is "207071982"

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New Here ,
Mar 02, 2020 Mar 02, 2020

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adobe support emails tell me that my account suspended due to images are found in other sites. actually I have submitted my images to different nonexclusive agencies. I have done nothing wrong. I know adobe is a nonexclusive agency so I can submit my images to other agencies also. please help me. at list tell me which images are having a problem so I can prove it. but adobe open case and close case every time without any operations.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I am in the same situation. Is your problem solved?

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I am in the same situation. Is your problem solved?

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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quote

I am in the same situation. Is your problem solved?


By @Globe Textures

Each case may be different and to get a resolution, you need to contact contributor support as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/account-blocked-please-help/m-p/109578...

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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LATEST

If your account is blocked, you must contact Adobe.  We can't help you here.

This discussion is locked.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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