Account blocked: Suspicious activity in 2025

[Kuldeep335964901f7o]

Hey everyone,
Does anyone know how long Adobe usually takes in 2025 to resolve account blocks due to "suspicious activity"?

My account was deactivated on March 27, and I already submitted an appeal (case number 00358050), but till now (April 20), I haven’t received any proper update.

I’ve uploaded around 1500 AI-generated assets, out of which about 1000 were accepted, and I had around $100 in my account at the time of the block. It’s the result of almost 2 years of hard work using my own PC, writing prompts, improving outputs, and reworking assets until satisfied.

I truly believe I haven’t done anything wrong knowingly. I followed all the rules, and just recently, I had started getting good sales after working hard for so long. I believe they will return the account eventually, but honestly—how long does this usually take?

[RALPH_L]

We have no way of knowing how long it takes to start a review, reach a decission, or to reinstate an account. Adobe is under no obligation to communicate with the contributor or to reinstate an account. Unfortunately, contributors that get their accounts back, rarely inform us. 

[Kuldeep335964901f7o]

Thank you for your response. I really appreciate it. If I receive any update or get my account back, I’ll definitely share my experience here so it can help others too.

If anyone else has recently faced a similar situation in 2025, it would be great if you could share what happened in your case—it might give the rest of us a better idea of what to expect.

[Abambo · Accepted solution]

The forum is full of such threads. Some accounts get reactivated, most stay closed. Adobe needs a very long time to reach a decision on that. Half a year+

[Kuldeep335964901f7o]

Wow… half a year,That’s some next-level efficiency. 😅 Honestly, it's surprising how long it takes just to review a contributor’s account. You’d think a company as big as Adobe would have a better system in place by now. Almost all contributors feel the same—that Adobe Stock’s contributor support is getting worse over time. If the volume of content (AI and non-AI) is increasing, then they should have scaled their system to handle it more efficiently. But maybe there's just no profit in fixing that part, right?

Despite investing 2 years and uploading over 1500 assets, my account is still under unexplained review. It's not even about money—it's about the lost effort, creativity, graphics, and time.
If there's any way a group of us contributors can raise this concern together, we really should. I think.

[Jill_C]

Adobe is well aware of the complaints about the time required to review suspended accounts. This level of account review was simply never an issue before they started allowing AI assets into the database. With >320 million AI assets, many of them very similar, in the database, Buyers looking for AI assets can find what they're looking for. So, I suppose there is no incentive for them to increase the staff to get suspended accounts back online, or permanently suspended, any faster.

[Kuldeep335964901f7o]

You're absolutely right, and I really appreciate your honest reply. 

Honestly, I agree with you — but we have to also consider this--

Adobe themselves allowed AI content into the platform, which means it's their responsibility to build a better, more robust system to manage it. That includes proper detection for metadata issues, titles, tags, irregular patterns, and yes, even payment behavior. If the content volume (and their profits) are increasing, then logically they should invest in support and infrastructure to handle it. That’s just basic platform growth — and it’s a good thing for everyone, right?

Also, if we look at other platforms like Dreamstime and Wirestock, they’re handling things much more efficiently. Dreamstime actually informs contributors clearly when there's a problem, and their support replies in a few days. Wirestock, even as a middleman, explains things well and helps creators solve issues. They both accept AI content too — but with more clarity and faster response times.

That’s where Adobe is falling behind. It’s not just about AI assets — it’s about basic contributor respect and platform trust. Without creators, there is no platform. And I think most of us feel that the contributor support has only gotten worse over time, even though we're the ones helping the platform grow.

Let’s hope for the best, but seriously — if they’re making more, they should invest more to make it better. And that's good thing to do.

[Jill_C · Accepted solution]

In fact, Adobe has implemented many tools and changes to the system since the advent of AI. I have been a contributor for >8 years and am well aware of these changes. For some reason, so far they've decided not to modify their process for inspecting suspected violations of the guidelines and T&C's. Instead of quarantining just the suspect aspects, they continue to suspend the entire account while it's under review, though perhaps the recent systematic removal of duplicate assets is a step toward using more automated tools. We shall see...

[Abambo]

My guess is that the group checking accounts is quite limited and checking someones 50 assets is easy, but when it comes to 50k assets, it starts to get work to be done. And I'm not sure, but I doubt that checking accounts is their first priority.

But sure, it's a loss, if it hits you and you are not aware of any offense that you would have done. 

[Kuldeep335964901f7o]

Thanks a lot for your response, I really appreciate it.

You're absolutely right — it's understandable that reviewing accounts with large numbers of assets takes time, but that still doesn't explain the silence or lack of updates from Adobe. Even a simple message or estimated timeline would help ease the frustration.

At the end of the day, it's not just the contributor who loses — it's a loss for the whole platform too. When genuine creators are left in the dark or demotivated, it affects the overall quality and trust in the system. Two years of hard work, thousands of assets, and then suddenly nothing — that's not a small thing. I just hope Adobe finds a better way to handle this soon.

[Kuldeep335964901f7o]

@Jill C., Forum Volunteer and @Abambo | Hard- and Software Engineer | Photographer, I just wanted to take a moment to thank both of you for your time and effort in answering questions in the Adobe community discussion. Not just in this post, but I've seen many posts where you’ve replied with helpful insights. That's really good, and I just want to say thank you on behalf of all contributors for your support and dedication!

[Maratas.photo]

YOU CUT THE CHICKEN THAT LAID GOLDEN EGGS - THE MANAGER WHO DOES THIS IS A FOOL. TELL ME ARE YOU OFFERING ME THAT THE KRY EARNS ABOUT 120-150 DOLLARS A MONTH
PAY 23 FOR SOFTWARE,

TELL ME WHICH OF THE EUROPEANS...AMERICANS - DO A LOT OF THEM DO PHOTO SHOOTING FOR STOCKS?

FROM THESE 300 DOLLARS THAT YOU TAKE FROM ME -
LET'S COUNT 300 DOLLARS IS ABOUT 20%
LET 30% GO TO SERVICE FOR THE SALARY OF THE SAME FOOL MANAGER - THAT'S 450 DOLLARS. 500 DOLLARS ARE REMAINING WHICH GOES TO DEVELOPMENT OR TO PAY INTERESTS, YOU GOT 950 USD!

YES YOU DID NOT RECEIVE 253 DOLLARS FOR PHOTOSHOP. SO 950 OR 250 WHICH IS BETTER?

And if you unblock me - I send a paper letter to the Chairman of Adobe Photostock! (from Georgia)
Begin "war with fools" - explain to me why Westerns don't upload photos to photostocks - why do these photos upload Eastern Europe and Asia ??!!
WHY?

Becuase irt nneed much time and give small money. And these small money
you take off! - so YOU ​​CUT THE CHICKEN THAT LAID GOLDEN EGGS

(I write the letter, promise!)

[Jill_C]

You should know that Adobe personnel do not often visit this Forum, so your rant / threat will have no impact on them whatsoever.

[Abambo]

@Maratas.photo you may get banned from this forum by spamming it with your nonsense posts. Please keep your discussion points to target.

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Kuldeep335964901f7o]

UPDATE:- While my account is still deactivated i recive email from adobe stock about an upadate. what this means? how i get this mail while my account is deactivated?

[Jill_C]

Perhaps it means that your account has not been permanently blocked.

[Kuldeep335964901f7o]

They added a line in the email saying, "We appreciate your contribution and look forward to seeing your future contributions."
I think this means my account is under review and may be resolved soon.
Also, I believe the submission limit update has been applied to my account—maybe?

[Jill_C]

Everyone's account is now subject to submission limits, but it's not possible to know what limit is until you bump up against it.

[Abambo]

They added a line in the email saying, "We appreciate your contribution and look forward to seeing your future contributions."
I think this means my account is under review and may be resolved soon.
Also, I believe the submission limit update has been applied to my account—maybe?

By @Kuldeep335964901f7o

Sure. They sent this to all of us.

[Abambo]

This just means that you are still on the distribution list, so they did not (yet) remove your account definitively. That may be good news for you for the moment, but the mail is not personalized. They did send me the same, exactly the same. 😉

[Kuldeep335964901f7o]

no reply till now, from adobe 😟

[Kuldeep335964901f7o · Accepted solution]

Got my account back but:

I’m really disappointed that my account was blocked without any proper explanation. Even worse, some of my earnings were also deducted... and I still don’t know what I did wrong. I’ve always followed the rules and uploaded original content, yet no clear reason has been given till now. If there was any suspicious activity, I honestly don’t know about it. How can I protect myself from this in the future if I don’t even know the reason my account was blocked?

[Abambo]

Got my account back but:

I’m really disappointed that my account was blocked without any proper explanation. Even worse, some of my earnings were also deducted... and I still don’t know what I did wrong. I’ve always followed the rules and uploaded original content, yet no clear reason has been given till now. If there was any suspicious activity, I honestly don’t know about it. How can I protect myself from this in the future if I don’t even know the reason my account was blocked?

By @Kuldeep335964901f7o

You have proper explanation: irregular sales. And that were the earnings that were deducted. There is no issue with your uploads. 

Adobe decided that, after an initial investigation, that there is at least doubt that you were involved in this suspicious sales scheme. That's the reason why they reinstated your account. 

And the reason for the blocking is clearly stated: SUSPICIOUS SALES. 

(I will lock this discussion now)