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Correct answer Abambo

Your payout won't happen as long as your account is blocked.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

7 replies

Danuka Deshan
Danuka DeshanAuthor
Known Participant
December 1, 2023

My account get blocked and it had 38$ payout and balance of 17$.. i didnt recived my payment and what happend it? can i recive it or never?

 

[moderator merged this post with a prior one!]

 

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    December 1, 2023

    Your payout won't happen as long as your account is blocked.

     

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
      Danuka Deshan
      Danuka DeshanAuthor
      Known Participant
      December 1, 2023

      hello,

      how can i contact live agent from adobe stock contributor.. i send more mails and didnt recived reply..

      my account get blocked for copyright images case, but i use only my own thoughts and own prompts for create images.. its already had more than 50$ and pending payout also... i need to reactivate my account and continue..i never use other prmopts or images to genarate AI Images..( my account had only AI Images ).. All are mine creations and never copied..

      Thankyou

       

      [moderator merged this post with a prior one!]

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        December 1, 2023

        You can't discuss this with an agent. The only recourse is to reply to the "Contact Us" link on your Stock Contributor Dashboard and wait for a reply from Adobe. IP issues could also involve the incorrect use of protected names in your titles and keywords. Depending on the severity of the violation, Adobe may decide to permanently suspend your account, or they may re-open the account after removing the violating assets.

        Jill C., Forum Volunteer
          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          November 25, 2023

          Read this related answer from 3 days ago:

          https://community.adobe.com/t5/stock-contributors-discussions/account-blocked/m-p/14252407#M73023

           

           

          Nancy O'Shea— Product User & Community Expert
          George_F
          Community Expert
          George_FCommunity Expert
          Community Expert
          November 25, 2023

          If you've already contacted Contributor Support, there isn't anything else to do except wait for their reply.  This is probably a multi week process, and it's unknown to us if your account will be reactivated or permanently closed.  We are mostly fellow contributors here in this community forum

           

          Be patient and wait for the response from Adobe, and be polite with any follow-up correspondence.  I hope it works out!

          George F, Photographer & Forum Volunteer
            Jill_C
            Community Expert
            Jill_CCommunity Expert
            Community Expert
            November 25, 2023

            There is nothing that the community members can do to help, as we are also contributors with no insight into your account. Use the contact us links and await Adobe's reply, which could take anywhere from a few days to a few weeks, or even longer as the support staff is very busy investigating many suspended accounts.

            Jill C., Forum Volunteer
            Danuka Deshan
            Danuka DeshanAuthor
            Known Participant
            November 25, 2023

            I already contacting them ( no response yet ) .. i upload only AI Images .. do you think can i restore it ...

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            November 25, 2023

            If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

            ABAMBO | Hard- and Software Engineer | Photographer
            Danuka Deshan
            Danuka DeshanAuthor
            Known Participant
            November 25, 2023

            I already contacting them ( no response yet ) .. i upload only AI Images .. do you think can i restore it ?

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            November 25, 2023

            It depends on the offence. We have reports of people that go unblocked a week after, others are waiting now for months for a review. The problem is that here, too, some people did build a portfolio of many assets and the team needs to go over all of them. You need to wait.

            ABAMBO | Hard- and Software Engineer | Photographer
            daniellei4510
            Community Expert
            daniellei4510Community Expert
            Community Expert
            November 25, 2023

            Your only recourse is to click the "Contact Us" link to open a ticket.

            Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
              Danuka Deshan
              Danuka DeshanAuthor
              Known Participant
              November 25, 2023

              yeah i contact them but no response yet

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