Participating Frequently

Answered

Account de activated

Forum|Forum|2 years ago
March 1, 2024
2 replies
738 views

HI

i have made withdraw from adobe and the de activated my account . its second tome last time it happened in novembar . but now from start of jan its de activated .

i think because of higher irregular sales

i am contributing to adobe from more then 2-3 years and i have thousands of creative assets .

I am not financial scammer . i. am an artist that do hardwork and earn from it . if they need any help from my side . i am here to provide

but just to de activate account for more then 2 months just because of things on which i have no control is really sad .

Now what i should do ?

Correct answer daniellei4510

We are not Adobe employees. And if this is the second time your account has been deactivated, I think you are probably aware of what you need to do, namely, click on the "Contact Us" link and acknowledge that your account was deactivated and ask for details as to why and what can you do to correct the issue.

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Z

ZstockAuthor

Participating Frequently

i have wrote them ..
reason is random sales ...
as an author i don't see it as my fault as i have not done these sales ...
i am waiting already 2 months

Abambo

Community Expert

See my answer here.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Correct answer

Community Expert

We are not Adobe employees. And if this is the second time your account has been deactivated, I think you are probably aware of what you need to do, namely, click on the "Contact Us" link and acknowledge that your account was deactivated and ask for details as to why and what can you do to correct the issue.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Z

ZstockAuthor

Participating Frequently

i have wrote them many times and still not got an answer ... there were
some random sales which were not done by be and that was the reason ...
why to punish an author - if glitch in the system is caused by Adobe ..

Abambo

Community Expert

... there weresome random sales which were not done by be and that was the reason ...why to punish an author - if glitch in the system is caused by Adobe ..
By @Zstock

There is no glitch in the system. Irregular sales may be caused by the contributor themselves to boost their sales. That happens more often than not. Random sales do not lead to a suspension, but when one or multiple free accounts start buying assets from one account, then there is a problem.

You should write once and wait for an answer that comes via e-mail. Adobe answers quite rapidly with the reason for the suspension. You have that answer, as you know the reason for the suspension. You need to answer that message. Subsequent messages come after the investigation. There won't be intermediate communications, so you just need to wait.

ABAMBO | Hard- and Software Engineer | Photographer

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