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Account de activated

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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HI 

i have made withdraw from adobe and the de activated my account . its second tome last time it happened in novembar . but now from start of jan its de activated . 

i think because of higher irregular sales 

i am contributing to adobe from more then 2-3 years and i have thousands of creative assets . 

I am not financial scammer . i. am an artist that do hardwork and earn from it . if they need any help from my side . i am here to provide 

but just to de activate account for more then 2 months just because of things on which i have no control is really sad . 

Now what i should do ?

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Community Expert , Feb 29, 2024 Feb 29, 2024

We are not Adobe employees. And if this is the second time your account has been deactivated, I think you are probably aware of what you need to do, namely, click on the "Contact Us" link and acknowledge that your account was deactivated and ask for details as to why and what can you do to correct the issue.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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We are not Adobe employees. And if this is the second time your account has been deactivated, I think you are probably aware of what you need to do, namely, click on the "Contact Us" link and acknowledge that your account was deactivated and ask for details as to why and what can you do to correct the issue.

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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i have wrote them many times and still not got an answer ... there were
some random sales which were not done by be and that was the reason ...
why to punish an author - if glitch in the system is caused by Adobe ..

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Community Expert ,
Mar 02, 2024 Mar 02, 2024

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quote
... there weresome random sales which were not done by be and that was the reason ...why to punish an author - if glitch in the system is caused by Adobe ..
By @Zstock


There is no glitch in the system. Irregular sales may be caused by the contributor themselves to boost their sales. That happens more often than not. Random sales do not lead to a suspension, but when one or multiple free accounts start buying assets from one account, then there is a problem.

 

You should write once and wait for an answer that comes via e-mail. Adobe answers quite rapidly with the reason for the suspension. You have that answer, as you know the reason for the suspension. You need to answer that message. Subsequent messages come after the investigation. There won't be intermediate communications, so you just need to wait.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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waiting since 6th jan 2024 .. no help was provided ... 
a man who is earning 200$ per month since 2020 from adobe stock  - why would he buy stocks of 15,000 $ ???
if he has that much free money to waste here he will not do stock footage as it is very low paying job ...

common sense should be applied and proof should be given ...


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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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quote


common sense should be applied and proof should be given ...

By @Zstock

We are not here in the court, so there is no need for a proof. I would know, how to detect fraud. I would also know, if you were involved. But as I'm not Adobe, I do not have access to those log files. But an increase from $200 to $15,000 is suspicious. 

 

You know surely that there are possibilities to pay less for your asset then you are getting. And using black market credit cards add an additional opportunity. Whatever happened, those 15k are serious. 

 

I belive you, when you say that you are not involved. But that's all I can do. I'm not Adobe, and I do not have further insight into your account. And Adobe won't discuss your situation publicly. So this discussion is closed. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 01, 2024 Mar 01, 2024

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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i have wrote them ..
reason is random sales ...
as an author i don't see it as my fault as i have not done these sales ...
i am waiting already 2 months 

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Community Expert ,
Mar 02, 2024 Mar 02, 2024

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See my answer here.

ABAMBO | Hard- and Software Engineer | Photographer

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