Adobe Contributor Bonus Program 2023

[feirin]

Hello. I know that the program is confirmed this year (https://community.adobe.com/t5/stock-contributors-discussions/announcing-the-adobe-stock-contributor...) and it looks like I'm eligible for it but I never received a code. Support told me that this year there's no such program at all. I wonder who can help me with this.
Thank you in advance,

Daria

[Nancy OShea]

No code means you did not reach eligibility yet. See royalty details below.

• Bonuses are calculated automatically.  Redemption codes are automatically sent when eligibility is reached.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

Fellow users can't help you.  If you have questions, contact Stock Contributor Support.

https://contributor.stock.adobe.com/contact

[feirin]

I reached the eligibility. Support can't help me either. I wrote what they told me already. 

[Nancy OShea]

I reached the eligibility. Support can't help me either. I wrote what they told me already. 

By @feirin

=========

So you say.

Not sure what you expect from fellow users who, like you, don't work for Adobe. 😕

[feirin]

Nice that you as a true forum expert doubt my words :). I'm expecting someone like Mat Hayward to help me. I saw he answers sometimes here.

[feirin]

I already had such indifferent attitude from the support team. If you can't help me but just doubt my words please ignore my message. I'll wait for someone else to help.

[Test Screen Name]

I don't understand your subject "Adobe Contributor Bonus Program 2023". The post you link to had the subject "Announcing the Adobe Stock Contributor 2022 bonus program". Nothing about sales in 2023. The post talks about the number of downloads in calendar year 2022 (that is, from 1 January 2022 to 31 December 2022). The announcement was in 2023, talking about a bonus for sales already completed. 

[feirin]

I meant 2022 but redeemed in 2023. My bad, sorry for confusion.

[Jill_C]

Did you reach out to Customer Support or Contributor Support? Apparently those are 2 different teams. Customer Support tends to know little about the Adobe Stock program, which could explain why they said no such bonus program existed. Perhaps send an email to contributor-support@adobe.com. 

[feirin]

It was Contributor Support.

[Jill_C]

Hopefully our friend @MatHayward can steer you to the right resource to get a satisfactory answer.

[feirin]

Thank you! This is why I wrote here.

[Nancy OShea · Accepted solution]

I have no doubt of what you say. But a missunderstanding of it is possible.

Did you have an active account the entire year of 2022?

Some assets are excluded from the Bonus program. Did you sell enough of the right type of assets?  

Contributor Support is the only help available.  Adobe employees rarely visit this user-to-user community.

[feirin]

I sold more than 250 vectors and was uploading new vectors throughout the year. I understand the most probable reason why I didn't have the code. My account was connected to Russia because support couldn't change it last year because of the subscription but I'm a resident of another country for more than 2 years and have a tax form filled for another country. I just don't have a chance for someone to look into it. Support was not helpful unfortunately.

[feirin]

I'll try to write to the support again. Thank you for your answers.