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chrisnaylor
Known Participant
June 30, 2020
질문

Adobe Stock images with transparent backgpounds

  • June 30, 2020
  • 1 답변
  • 2666 조회

I have downloaded a number of Adobe Stock images in Preview form to check out their suitability on a project.

 

I am looking for some images with transparent backgrounds - but all of the images I download that are descibed as having transparent backgrounds show a checkerboard pattern which I can't get rid of.

 

I have tried Illustrator and Photoshop - I can't see how to get rid of the checkerboard in either application.

 

Is this because they are Preview files?

 

I am reluctant to buy them unless I can be satisfied that they work.

이 주제는 답변이 닫혔습니다.

1 답변

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
July 1, 2020

Hi Chrisnaylor,

Thank you for using Adobe images. The checkers in the background of vector files is an indication that they are transparent. When you place them on your project you should not see the checkers. If you do, (when it says they are transparent) then report the ID number to Adobe immediately using the contact information at the bottom of your account page.

 

Best wishes

JG

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chrisnaylor작성자
Known Participant
July 1, 2020

Many thanks for your posting.

 

Can you supply an email address I can use for contact?

 

All I ssee on my account page is a chat session whch just gives automated, unhelpful, anwers.

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chrisnaylor작성자
Known Participant
July 11, 2020

Hi Chrisnaylor,

We have no more access to these file than you do. Therefore if you do not have confidence in what we have told you, I suggest you do one of two things:

Direct your question to Adobe (using "contact us) so that a staff member hopefully may be able to look at them (I can't say for sure if that will work);

 

or purchase one of these files and if the checker section is not transparent, report it and request a refund or replacement by following the instruction at https://community.adobe.com/t5/stock/refund/td-p/11241286?page=1

 

I do not think there is much further help that you will be able to get from a forum level.

 

Best wishes

JG


Many thanks for your postings.

 

I always find community members give very heloful postings.

 

After an incredibly long chat seeison in which the operator didn't seem to understand or have any solution to the problem they provided an email address to contact.

 

But every time I try to get help using email, they reply saying they can't help because I have to use chat.

 

It just keeps going round and round in circles.

 

It seems difficult to know how anyone manages to use Adobe Stock Images with support like that.

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