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jamesw59129566
jamesw59129566
Participant
January 4, 2018
해결됨

Fotolia to Adobe stock "The selected account is already in use."

  • January 4, 2018
  • 1 답변
  • 3977 조회

Ok I get that it might have already synced but I want to be able to access adobe stock and upload content but I can't get past the page that says

We've noticed that you are selling on Fotolia. Fotolia is now part of Adobe Stock so let's get your accounts Synced.

I have seen the explanation from a member of staff below on another thread:

It appears you have already synced account the account you listed with an Adobe ID in the Adobe Stock Contributor Portal. You cannot sync it to more than one account so you will get the error message you described when attempting to do so.

이 주제는 답변이 닫혔습니다.
최고의 답변: MatHayward

Sounds like you are trying to create a new account instead of simply signing in with your existing account. Be sure to hit the "Sign In" button in the upper right corner and not the buttons in the center of the login page.

Remember to sign into Adobe Stock you need to use your Adobe ID and Adobe password. Not your Fotolia credentials.

-Mat

1 답변

MatHayward
MatHayward답변
Legend
January 4, 2018

Sounds like you are trying to create a new account instead of simply signing in with your existing account. Be sure to hit the "Sign In" button in the upper right corner and not the buttons in the center of the login page.

Remember to sign into Adobe Stock you need to use your Adobe ID and Adobe password. Not your Fotolia credentials.

-Mat

daniels77112826
daniels77112826
Participating Frequently
May 3, 2018

I am having this same problem ...I get stuck on this page - Sell stock photos, videos, vectors online | Adobe Stock Contributor - and can get no further.  I try sign in to my existing account with adobe ID and password, but the form "locks in" with my Fotolia ID and won't allow to be changed...then I get the same error messages.  

https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

MatHayward
MatHayward
Legend
May 10, 2018

Please submit a ticket via the Adobe Stock Contributor Portal by clicking the contact us link at the bottom. We'll do our best to assist.

-Mat

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