help! uploaded PNG transparent images to Adobe stock, but it doesn't show transparent background

[Anya Why]

help! I uploaded PNG transparent images to Adobe stock, but it didn't show transparent background. I could see the format is PNG from my dashboard, but on the public page, it only has Jepg format. I have spent so much time to change the background, don't want it to be lost it. anyone know the problem?

[davescm]

Hi,
I've moved your post from the Photoshop forum to the Adobe Stock Contributors forum where you are more likely to get help with your issue.

Dave

[Anya Why]

Thank you very much!!!

[Jill_C]

PNG is the standard format generated by some of the Generative AI software products; however that doesn't mean that the software has removed the background. Do you know for a fact that the background is transparent? 

[Anya Why]

Hi, yes, I have opened it in photoshop and  try the image on PPT, all without background