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help! uploaded PNG transparent images to Adobe stock, but it doesn't show transparent background

Community Beginner ,
Nov 26, 2024 Nov 26, 2024

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help! I uploaded PNG transparent images to Adobe stock, but it didn't show transparent background. I could see the format is PNG from my dashboard, but on the public page, it only has Jepg format. I have spent so much time to change the background, don't want it to be lost it. anyone know the problem?

iShot_2024-11-26_20.45.05.pngiShot_2024-11-26_20.46.21.png

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Community Expert ,
Nov 26, 2024 Nov 26, 2024

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Hi,
I've moved your post from the Photoshop forum to the Adobe Stock Contributors forum where you are more likely to get help with your issue.

Dave

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Community Beginner ,
Nov 26, 2024 Nov 26, 2024

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Thank you very much!!!

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Community Expert ,
Nov 26, 2024 Nov 26, 2024

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PNG is the standard format generated by some of the Generative AI software products; however that doesn't mean that the software has removed the background. Do you know for a fact that the background is transparent? 

Jill C., Forum Volunteer

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Community Beginner ,
Nov 26, 2024 Nov 26, 2024

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Hi, yes, I have opened it in photoshop and  try the image on PPT, all without background

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