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Participating Frequently
February 10, 2022
해결됨

I know I know the answer but here's a last attempt... is it really not possible to change country?

  • February 10, 2022
  • 3 답변들
  • 1838 조회

I'm a stock contributor and have an Adobe account. For no reason I can fathom my account is set up as United States rather than United Kindom. I have never paid for an Adobe plan and I am trying to buy the photography plan. I can't do this because I can't change my country. I used the help chat 3 times and they are dissapointingly unaware of what is going on. They kept sending me a link to the instructions on how to change your country and not the actual page where you do it. And the page they kept sending me to says I needed to contact them to change.

 

I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that. It's not really that difficult but here I am asking one last time, is there really no option other than this? It really is BONKERS you can't change the country code. Especially when my stock account knows that I'm not in the US because I had to complete a tax form to stop losing money to US tax.

이 주제는 답변이 닫혔습니다.
최고의 답변: Jill_C

On this page it says that the country code cannot be changed:

 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

Set up an Adobe ID. 

You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

3 답변

Abambo
Community Expert
Community Expert
February 10, 2022
quote

I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that.


By @Chris West Photography

 

When you enter your credit card data, you should be able to change your address for your customer account. I think, technically, contributor and customer account data are separated. If that does not work for you, you should effectively create a new account so that you are able to enter your credit card data. See here for this: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
February 10, 2022

Yep I cannot change the country code and neither can the chat help people.

Molenira
Participant
February 9, 2023

Yeah, I couldn't get it changed so I now have 2 Adobe accounts. One for my stock photo portfolio and one where I pay for Photoshop.


Hi! Are you still use 2 accounts? Or something changed?

Abambo
Community Expert
Community Expert
February 10, 2022
quote

I used the help chat 3 times and they are dissapointingly unaware of what is going on.


By @Chris West Photography

That is correct, as the Adobe customer care is what it says: customer care! You aren't a customer, you are a contributor.

 

I don't know why you would want to change the country, except if there are legal reasons for doing so. But if you want to get support on this from Adobe, you really need to contact contributor support: Need help? (Stock Contributor Support) 

 

But may be @MatHayward will jump-in and enlighten us about this.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
February 10, 2022

I want to change it because it was set up incorrectly in the first place. I am a contributor but I'm also trying to be a customer. I'm just going to have to create a second Adobe ID.

Jill_C
Community Expert
Jill_CCommunity Expert답변
Community Expert
February 10, 2022

On this page it says that the country code cannot be changed:

 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

Set up an Adobe ID. 

You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

Jill C., Forum Volunteer
Participating Frequently
February 10, 2022

Thanks Jill. That is what I thought. It's crazy that it can't be changed but it is what it is.