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Sylverhaze
Participant
January 18, 2020
해결됨

I've been charged twice since December and I've lost more than 70 usd =(

  • January 18, 2020
  • 1 답변
  • 285 조회

My bank information says I've been charged since december because of an Adobe Stock subscription but I never subscribed to anything, in my Adobe account doesn't say anything about any subscription or payment, just a plan for a creative cloud for free. If I didn't check my bank acc today I would have not realized this problem. I don't know yet if they charged me on November too. I need my money back, I never download anything, I didn't even enter to your site untill now. This can't be. 

    이 주제는 답변이 닫혔습니다.
    최고의 답변: jacquelingphoto2017

    Hi Sylverhaze,

    I'm so sorry to hear about your withdrawal, however for this issue to be properly addressed, you need to use the "Contact us" on your account page to reach out to Adobe. Matters on an account level cannot be dealt with from the forums since the main responders are photographers, and not staff members. 

    Best wishes

    JG

    1 답변

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert답변
    Community Expert
    January 21, 2020

    Hi Sylverhaze,

    I'm so sorry to hear about your withdrawal, however for this issue to be properly addressed, you need to use the "Contact us" on your account page to reach out to Adobe. Matters on an account level cannot be dealt with from the forums since the main responders are photographers, and not staff members. 

    Best wishes

    JG

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