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beleni6908707
Participant
February 17, 2020
Answered

ID card rejected

  • February 17, 2020
  • 6 replies
  • 4771 views

Hi,

 

All my submisions are under review, and when I enter in "Uploaded files" in Adobe Stock there is a message at the top saying "Your ID card got rejected. Please submit another one before continuing".

However, when I click on it nothing happens. I have tried with 3 different browsers and with my mobile phone and there is no way I can upload my ID. When I click on the "contributor account" button there is no information about where to upload the ID.

Any suggestion?

 

Thanks a lot

This topic has been closed for replies.
Correct answer MatHayward

Hi there, we should be able to fix that for you. Please submit a ticket to us via the contact us link found at the bottom of the Adobe Stock Contributor Portal and we'll get you set up.

 

Kind regards,

 

Mat Hayward 

 

 

6 replies

Shock225679117bt7
Shock225679117bt7
Participant
October 4, 2022

Hello, i have the same problem and can't do anything about it because the button doesn't work at all

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 4, 2022

What button? Do as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/id-card-rejected/m-p/12099493#M31099

ABAMBO | Hard- and Software Engineer | Photographer
Captivating_Whirlwind0101
Captivating_Whirlwind0101
Participant
January 28, 2021

Hi I have the same problem, how can we fix it

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 8, 2021

Contact contributor supprt! https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer
E
excited_neighbors5C57
Participant
January 8, 2021

where can i send ? Please help me...

T
Test Screen Name
Legend
January 9, 2021

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @17309390, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

T
Taras Maksymiv
Participant
July 2, 2020

Have the same problem and cant do nothing

M
master_Twilight5C7D
Participant
April 25, 2020

Hi,

 

All my submisions are under review, and when I enter in "Uploaded files" in Adobe Stock there is a message at the top saying "Your ID card got rejected. Please submit another one before continuing".

However, when I click on it nothing happens. I have tried with 3 different browsers and with my mobile phone and there is no way I can upload my ID. When I click on the "contributor account" button there is no information about where to upload the ID.

Any suggestion?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 25, 2020

See the correct answer: https://community.adobe.com/t5/stock/id-card-rejected/m-p/10932207#M48694

ABAMBO | Hard- and Software Engineer | Photographer
MatHayward
MatHaywardCorrect answer
Legend
February 18, 2020

Hi there, we should be able to fix that for you. Please submit a ticket to us via the contact us link found at the bottom of the Adobe Stock Contributor Portal and we'll get you set up.

 

Kind regards,

 

Mat Hayward 

 

 

    happy_experts5EDB
    happy_experts5EDB
    Participant
    April 14, 2021

    Hi, there! I get the same issue and is kind of annoying cause when I go to this link https://helpx.adobe.com/gr_en/contact/what-contact-options.html and scroll down to contact us link it redirects me to this page https://helpx.adobe.com/gr_en/manage-account.html where there is nothing to select for the topic. And finally, I cannot find a way to contact you guys! What's going on?? Please if possible send me the right link to contact you Mat (or the support team)!

    Thank you

    MatHayward
    MatHayward
    Legend
    April 14, 2021

    @happy_experts5EDB I have corrected the issue in your account. For future reference, any Adobe Stock contributor related support questions must be submitted directly to the Adobe Stock Contributor Relations team. To do this, you must visit the Adobe Stock Contributor Portal and click the Contact Us link found at the bottom of the page.

     

    Contacting support via Adobe.com will result in the advice that you do as I listed above.

     

    Kind regards,

     

    Mat Hayward 

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