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K-K-K
Participant
March 11, 2021
Answered

Ihr Ausweis wurde abgelehnt. Bitte reichen Sie einen anderen Ausweis ein, bevor Sie fortfahren.

Hi! I see message

Ihr Ausweis wurde abgelehnt. Bitte reichen Sie einen anderen Ausweis ein, bevor Sie fortfahren.Start

I try to push the button START but nothing is happening

What could I do?

Thanx in advance

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MatHayward
MatHaywardCorrect answer
Legend
August 16, 2021

Hi Chris,

 

Looks like there are complications with your Adobe ID as you have several accounts tied to the same email. Your issue is different than the OP. Please write to contributor support using the contact us link at the bottom of the portal for assistance. If you are unable to access the contact us link, please email contributor-support@adobe.com

 

Thank you,


Mat Hayward 

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11 replies

Horatio5CA7
Participant
October 7, 2023

same problem here.

after 2 years now the START button can't be fixed?

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 7, 2023

Hm, that error needs to be something different. My latest information is that there is no ID card required any more.

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ABAMBO | Hard- and Software Engineer | Photographer
Luis Elia252627855ran
Participant
July 15, 2022

Habe das gleiche Problem. Bitte um Hilfe

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 15, 2022
@Luis Elia252627855ran wrote:

Habe das gleiche Problem. Bitte um Hilfe

Gleiches Problem, gleiche Lösung: https://community.adobe.com/t5/stock-contributors-discussions/ihr-ausweis-wurde-abgelehnt-bitte-reichen-sie-einen-anderen-ausweis-ein-bevor-sie-fortfahren/m-p/11888675#M28005

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ABAMBO | Hard- and Software Engineer | Photographer
senwaas
Participant
November 12, 2021

same problem here. would be great if you could help!

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 13, 2021
quote

same problem here. would be great if you could help!


By @senwaas

Please contact contributor support as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/ihr-ausweis-wurde-abgelehnt-bitte-reichen-sie-einen-anderen-ausweis-ein-bevor-sie-fortfahren/m-p/12320356#M33642

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ABAMBO | Hard- and Software Engineer | Photographer
ChrisPi88
Participant
August 12, 2021

@MatHaywardHi, i got the same message - am unaible to move forward, plz help!

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MatHayward
MatHaywardCorrect answer
Legend
August 16, 2021

Hi Chris,

 

Looks like there are complications with your Adobe ID as you have several accounts tied to the same email. Your issue is different than the OP. Please write to contributor support using the contact us link at the bottom of the portal for assistance. If you are unable to access the contact us link, please email contributor-support@adobe.com

 

Thank you,


Mat Hayward 

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    MatHayward
    MatHayward
    Legend
    March 11, 2021

    Thanks for flagging this for me Abambo. 

     

    @K-K-K I have corrected the issue in your account so you should be able to move forward now. If you run into further issues, please contact support directly using the contact us link found at the bottom of the contributor portal or email contributor-support@adobe.com

     

    Kind regards,

     

    Mat Hayward 

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 11, 2021

    I suppose this is for@MatHayward.

     

     

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    ABAMBO | Hard- and Software Engineer | Photographer
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