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Stefan29802864p3no
Participant
May 9, 2023
Answered

Model release from an AI generated person?

  • May 9, 2023
  • 2 replies
  • 2152 views

I generated some images with an AI, post-processed them, and then uploaded them to Adobe Stock. Now a model release is required from me. I have written in the model release that I can't get a signature for from a fictitious person and thus tried a release again. Unfortunately it was rejected again. I have to assume a strong disinclination to work on the part of the Adobe employee here.

From this I contacted support via chat and was directed to the "Surabhi". I strongly suspect that this is also the employee in question, because he was more than just unfriendly from the beginning! After he clearly "played dumb" and let me explain the situation several times, he disconnected the chat contact. I tried again, was again redirected to the same department via chat. And in this waiting area I am now for a few hours.

This is extremely interesting behavior. I would be very grateful for an explanation....

 

[Moderator moved the thread to the correct forum]

    This topic has been closed for replies.
    Correct answer Abambo
    quoteThis is extremely interesting behavior. I would be very grateful for an explanation....

    By @Stefan29802864p3no

    You contacted Adobe customer care. Customer care is for customers, and it is normal, that the agent is not aware of your problem because they are trained to serve customers. You are a contributor, so you need to contact contributor support.

     

    But, indeed, there is no need to contact them, as all is well documented and the moderator was right to refuse as they played by the rules:

    • Real person->model release.
    • Fake person->property release.

    AI Rules

    2 replies

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    May 9, 2023

    Welcome to the Forum. It appears that you're a first time visitor to this Community Forum. While you're here, spend some time perusing other recent posts, and you'll see that the AI model release / property release requirement is a frequent topic of discussion here. It's also quite important to carefully read ALL of the Adobe Help pages on becoming a successful Stock Contributor, in particular the pages relating specifically to Generative AI.

    Jill C., Forum Volunteer
    S
    Stefan29802864p3noAuthor
    Participant
    May 9, 2023

    Yes I am totally sorry I am new here. Sorry, already feel deeply inferior and bow to the great postmasters here. I think I'd better say "Auf Nimmer Wiedersehen" here. This is really too monkey for me here.

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    May 9, 2023

    I don't know what you mean by "this is really too monkey for me here". This forum, as well as many of the other forums, including Lightroom Classic and Photoshop, have been incredibly valuable to me whenever I have a product problem that isn't addressed in the Adobe Help pages. The fellow Adobe users who participate in the forums tend to be product experts and often have more knowledge and will take more time to help than the Adobe employees who staff the support phones and chat functions. This "crowd-sourced" means of customer support is efficient and useful. But if you'd rather take your chances with calling Adobe directly....

    Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    May 9, 2023
    quoteThis is extremely interesting behavior. I would be very grateful for an explanation....

    By @Stefan29802864p3no

    You contacted Adobe customer care. Customer care is for customers, and it is normal, that the agent is not aware of your problem because they are trained to serve customers. You are a contributor, so you need to contact contributor support.

     

    But, indeed, there is no need to contact them, as all is well documented and the moderator was right to refuse as they played by the rules:

    • Real person->model release.
    • Fake person->property release.

    AI Rules

    ABAMBO | Hard- and Software Engineer | Photographer
      S
      Stefan29802864p3noAuthor
      Participant
      May 9, 2023

      No, I was redirected to the right place!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      May 9, 2023
      quote

      No, I was redirected to the right place!


      By @Stefan29802864p3no

      Chat is customer support and not contributor support. You were at the right place, the same you posted at the “right” place, the forum for stock customers and not contributors.

       

      Anyway, read the rules, and you know that the refusals are according the rules.

      ABAMBO | Hard- and Software Engineer | Photographer
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