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Possible Account Blocked - What can I do?

Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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Hello

After 5 months of using AS as a contributor, my account appears to have been suspended/blocked. I am getting an "Internal server error" when trying to load https://contributor.stock.adobe.com/en/portfolio

All my assets have been removed from stock.adobe.com and I am unable to access my portfolio log in. I have received no emails warning or anything in relation to bad practice.

What can I do?

If I 'have' done something against the terms, surely a simple communication email would be the first action to see if it was a genuine error or not.

Would be a real shame to lose 5 months of hard work without even an explanation!?

Here is my contributor profile link - J R Allen photos, images, assets | Adobe Stock  . At the time of writing, no assets are on my account, whereas there should be 50+ images.

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correct answers 2 Correct answers

Adobe Employee , Mar 06, 2018 Mar 06, 2018

To submit a support ticket while your account is blocked you can email contributor-support@adobe.com

We generally respond within one business day.

regards,

Mat

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Advocate , Mar 08, 2018 Mar 08, 2018

Hi,

so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

Greets,

v.poth

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Advocate ,
Mar 06, 2018 Mar 06, 2018

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Hi,

please contact the contributer support team: https://contributor.stock.adobe.com/en/contacthttps://contributor.stock.adobe.com/en/contact

I think this is the best way to get an specific answer.

Greets,

v.poth

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Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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Thank you. When I submit the form it redirects to https://contributor.stock.adobe.com/en/portfolio which means "Internal server error", so I dont know if the form submitted or not, as there is no confirmation.

Lets see if I get a reply. Do you know the estimated time for replies?

Thanks again for your reply.

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Advocate ,
Mar 06, 2018 Mar 06, 2018

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Hi,

sorry, this link only works if you are logged in to your account, but you obviously can't do that anymore.

I will forward your question and hope you get an answer as soon as possible.

Greets,

v.poth

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Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

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To submit a support ticket while your account is blocked you can email contributor-support@adobe.com

We generally respond within one business day.

regards,

Mat

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Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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Great thanks Mat

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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Hello Mat

I have an open case and haven't had a reply in over a week. Would you mind checking into this, please.

Thanks.

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Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

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I cannot discuss the details of your blocked account in the forum.

-Mat

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Community Beginner ,
Mar 13, 2018 Mar 13, 2018

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I understand. Could you update me via email then please.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi, I have sent email to this link but there is no answer yet 🥲

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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I just got the email that my account has been blocked as well....

Have no idea why

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Advocate ,
Mar 08, 2018 Mar 08, 2018

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Hi,

so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

Greets,

v.poth

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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ah

Thank you

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New Here ,
May 22, 2020 May 22, 2020

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My account  also blocked yesterday 

i am upset what can i do. please reply sir

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Community Expert ,
May 23, 2020 May 23, 2020

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Has your account been back, answer 🙏

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Community Expert ,
Jul 23, 2022 Jul 23, 2022

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LATEST

Sorry but matters concerning suspended or blocked accounts resulting from a violation of Stock Contributor Agreement Terms won't be discussed in this public forum.  You must work with Stock Contributor Support during normal business hours, M-F.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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