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J
jrallen_
Participant
March 6, 2018
Answered

Possible Account Blocked - What can I do?

  • March 6, 2018
  • 4 replies
  • 4993 views

Hello

After 5 months of using AS as a contributor, my account appears to have been suspended/blocked. I am getting an "Internal server error" when trying to load https://contributor.stock.adobe.com/en/portfolio

All my assets have been removed from stock.adobe.com and I am unable to access my portfolio log in. I have received no emails warning or anything in relation to bad practice.

What can I do?

If I 'have' done something against the terms, surely a simple communication email would be the first action to see if it was a genuine error or not.

Would be a real shame to lose 5 months of hard work without even an explanation!?

Here is my contributor profile link - J R Allen photos, images, assets | Adobe Stock  . At the time of writing, no assets are on my account, whereas there should be 50+ images.

    This topic has been closed for replies.
    Correct answer v.poth

    Hi,

    so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

    Greets,

    v.poth

    4 replies

    R
    Ridho25350455dnb7
    Participant
    July 23, 2022

    Has your account been back, answer 🙏

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 23, 2022

    Sorry but matters concerning suspended or blocked accounts resulting from a violation of Stock Contributor Agreement Terms won't be discussed in this public forum.  You must work with Stock Contributor Support during normal business hours, M-F.

     

     

    Nancy O'Shea— Product User & Community Expert
    A
    Another one
    Participant
    May 23, 2020

    My account  also blocked yesterday 

    i am upset what can i do. please reply sir

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 23, 2020

    Well, look here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748479#M29080 or here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748476#M29077

    ABAMBO | Hard- and Software Engineer | Photographer
    celiac20708536
    celiac20708536
    Participant
    March 8, 2018

    I just got the email that my account has been blocked as well....

    Have no idea why

      v.poth
      v.pothCorrect answer
      Inspiring
      March 8, 2018

      Hi,

      so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

      Greets,

      v.poth

      celiac20708536
      celiac20708536
      Participant
      March 8, 2018

      ah

      Thank you

      v.poth
      v.poth
      Inspiring
      March 6, 2018

      Hi,

      please contact the contributer support team: https://contributor.stock.adobe.com/en/contacthttps://contributor.stock.adobe.com/en/contact

      I think this is the best way to get an specific answer.

      Greets,

      v.poth

      J
      jrallen_Author
      Participant
      March 6, 2018

      Thank you. When I submit the form it redirects to https://contributor.stock.adobe.com/en/portfolio which means "Internal server error", so I dont know if the form submitted or not, as there is no confirmation.

      Lets see if I get a reply. Do you know the estimated time for replies?

      Thanks again for your reply.

      v.poth
      v.poth
      Inspiring
      March 6, 2018

      Hi,

      sorry, this link only works if you are logged in to your account, but you obviously can't do that anymore.

      I will forward your question and hope you get an answer as soon as possible.

      Greets,

      v.poth

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