Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Possible Account Blocked - What can I do?

Community Beginner ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

Hello

After 5 months of using AS as a contributor, my account appears to have been suspended/blocked. I am getting an "Internal server error" when trying to load https://contributor.stock.adobe.com/en/portfolio

All my assets have been removed from stock.adobe.com and I am unable to access my portfolio log in. I have received no emails warning or anything in relation to bad practice.

What can I do?

If I 'have' done something against the terms, surely a simple communication email would be the first action to see if it was a genuine error or not.

Would be a real shame to lose 5 months of hard work without even an explanation!?

Here is my contributor profile link - J R Allen photos, images, assets | Adobe Stock  . At the time of writing, no assets are on my account, whereas there should be 50+ images.

TOPICS
Contributors

Views

1.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Advocate , Mar 08, 2018 Mar 08, 2018
Hi,so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.Greets,v.poth

Likes

Translate

Translate
Advocate ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

Hi,

please contact the contributer support team: https://contributor.stock.adobe.com/en/contacthttps://contributor.stock.adobe.com/en/contact

I think this is the best way to get an specific answer.

Greets,

v.poth

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

Thank you. When I submit the form it redirects to https://contributor.stock.adobe.com/en/portfolio which means "Internal server error", so I dont know if the form submitted or not, as there is no confirmation.

Lets see if I get a reply. Do you know the estimated time for replies?

Thanks again for your reply.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

Hi,

sorry, this link only works if you are logged in to your account, but you obviously can't do that anymore.

I will forward your question and hope you get an answer as soon as possible.

Greets,

v.poth

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

To submit a support ticket while your account is blocked you can email contributor-support@adobe.com

We generally respond within one business day.

regards,

Mat

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 06, 2018 Mar 06, 2018

Copy link to clipboard

Copied

Great thanks Mat

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 13, 2018 Mar 13, 2018

Copy link to clipboard

Copied

Hello Mat

I have an open case and haven't had a reply in over a week. Would you mind checking into this, please.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2018 Mar 13, 2018

Copy link to clipboard

Copied

I cannot discuss the details of your blocked account in the forum.

-Mat

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 13, 2018 Mar 13, 2018

Copy link to clipboard

Copied

I understand. Could you update me via email then please.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

I just got the email that my account has been blocked as well....

Have no idea why

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

Hi,

so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

Greets,

v.poth

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

ah

Thank you

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2020 May 22, 2020

Copy link to clipboard

Copied

My account  also blocked yesterday 

i am upset what can i do. please reply sir

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 23, 2020 May 23, 2020

Copy link to clipboard

Copied

LATEST

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines