Terminated/Deactivated Contributor Accounts [MERGED by Moderator]

[A.Rafay.]

My Adobe Contributor account was unexpectedly disabled without any apparent reason. I have thoroughly reviewed their guidelines and am confident that I have not violated any of them. On the day my account was disabled, I had to received my funds (I believe it was the 10th business day), which I was due to receive. Despite having sent an email to address this issue, I have yet to receive a response. I am seeking advice on how to proceed in order to have my account reinstated and to successfully withdraw the funds owed to me.

[tekinozturk]

I finally got a new email yesterday. It's probably still under review. 

"Hello Tekin,

 Thank you for contacting us.

We received your Appeal form. We kindly ask for your patience while we investigate. Your case number is 00351524.

 Please do not submit further (duplicate) submissions as this may slow down the processing of your inquiry. 

Regards,

Adobe Contributor Relations"

[Robert 123]

Did the problem get solved. 

[tekinozturk]

No, I'm still waiting. My account is still blocked. It's been 6 months today

[Robert 123]

Also six months. Be aware if this thread becomes to threating then it will be locked.

[Robert 123]

Maybe this is the problem why it takes to long according to chatgpt. That reviewing and maybe also deactivating accounts

Working as a reviewer for Adobe Stock appears to be a high-pressure, repetitive job—especially for those outsourced to lower-cost regions. Moderators must handle large volumes quickly, with little feedback time, and maintain constant accuracy. This combination can lead to fatigue, emotional strain, and burnout.

[tekinozturk]

I had around 80k images in the portfolio, could that be the reason for the possible slowness?

[Robert 123]

Thats a lot of work. Fck, if you make 1000 dollars, they get 2000.  So they also loose money. Hopefully you are not exclusive to adobe. Should never be exclusive to one agent. So now. How many other people have deactivad accounts. And how money does adobe loose with all deactivated accounts. There are multipe of these threads and the some have been blocked  So maybe it is a lot of people

[tekinozturk]

My account was over 10 years old and I had $1800 in savings before it was closed...

[Robert 123]

So if you continued selling items. Then they would have made a lot of more money then 1800

[Robert 123]

Mine since 2017 i think. That is a long time. And being contributor becomes part of you daily life. Good luck. Let me know if it gets solved

[tekinozturk]

Ok.  Thanks...

[hridoyrony]

Hey tekinozturk, is there any update of your account recovery? Is it still deactivated? 

[joy8439]

Dear Adobe Stock,

I hope you are well. Dear Adobe Stock, My Adobe Stock account has been deactivated in 13 days ago. I really don't know why.I have followed your guidelines. Please, please, refund my account. Forgive me if I am wrong. 

My Adobe stock account Gmail: [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I send mail but no response please help me

[daniellei4510]

You are not addressing Adobe here but contributors like yourself and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response. It will most likely be awhile to hear from them outside of a possible generic email notifying you that your email has been received. Keep an eye on your junk mail if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

Also, you should not include personal information such as your email address out of privacy concerns.

[Abambo]

13 days is a short time of waiting. Wait 6 weeks, before sending a friendly reminder. And the message says, that they did send you an e-mail. Read that carefully. That includes probably the blocking reason.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Robert 123]

I you google or search on this forum. Then you will see that you are not the only one. Good luck

[Silhouette Market]

I have qualified for the free nomination file and 503 of my files have been selected. But for some reason my account has been deactivated. How can I select the files? Please give me a solution.

[daniellei4510]

You do the only thing you can do and use the "Contact us" link when you attempted to access your dashboard.

[Silhouette Market]

I contacted but received no response and no solution.

[daniellei4510]

It can take a while, depending on how many other deactivations Adobe is in investigation. Also, keep an eye on your junk folder.

[Silhouette Market]

Where is the junk folder?

[daniellei4510]

That would be somewhere in your mail program, not on Adobe's end.

[Abambo]

Where is the junk folder?

By @Silhouette Market

Depending on your e-mail program, it's called spam or it's called junk or it's called something else.

[daniellei4510]

I must say, though, your situation is very unusual, to have images nominated for the free program only to have your account deactivated. I don't think we've come across such a situation before. Clearly, two different Adobe departments are at work here.

[Silhouette Market]

My hard-earned account. I want this resolved. I am very worried.😪