vectors still rejected. Flummoxed, frustrated, bewildered, lost, confused

[Richard28722569phzs]

Hello: 

I am revisiting this topic. 

I have submitted many vector images and have many approved. In the last months, however, I've had repeated problems. I change formats (SVG, EPS, ai), pixel size of images (doesn't affect vector but influences preview) and whatever else I can think of. 

Often after I try a new variation it will sail past security to fly free. Then I submit more in the same settings and they are sent to detention. 

I have written to the forum before and received some responses that don't address key issues. 

Here are the points mentioned in generic rejection:

• Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.

Nope

• Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.

No compression used

• Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)

I don't make the preview, Illustrator or Affinity Designer makes them. I don't see a preview file to check. I don't see any tools to control the creation of the preview, I have increased the pixels to 4,000 in the smaller dimension and still rejected. 

• You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

Exporting vector to JPEG? Why am I exporting to JPEG? I'm submitting a vector which creates it's own preview. Should I submit a vector and a separate JPEG? That would just appear as two different images, right?

[Nancy OShea]

[Moderator moved from Using the Community forums to Stock Contributors.]

JPG = a pixel-based raster image. Rescaling causes pixelation so it has very limited use.

SVG, AI or EPS = math-based vector graphic.  Rescaling causes no harm to image quality.  Vectors are preferred for both print and digital projects.

If you submit vector graphics, use math-based SVG, AI or EPS format.

[Richard28722569phzs]

Thanks, I always do exactly that. At issue seems to be the JPEG preview created by the graphics program. 

[Nancy OShea]

What file type are submitting to Stock?

[Richard28722569phzs]

From my letter:

I've had repeated problems. I change formats (SVG, EPS, ai)

[Nancy OShea]

Post one rejected vector graphic please.

We'll take a look at it.

[Richard28722569phzs]

Here is one recent image.

[Nancy OShea]

And what was the rejection reason?

[Abambo]

Without having access to my Illustrator currently: the left hand of the dancer looks weird.

How did you generate this file? 

[Richard28722569phzs]

Yeah, you're right. The hand does look weird and I should correct it.

My process is complicated. First I "draw" the picture by cutting rubylith (a printing product). This medium helps make smooth lines which vary in weight, making for a less mechanical look. Lines are also beefier and don't have small details, making it necessary to convey meaning in a simplified way. 

[Abambo]

I, as a buyer, would return your hula girl, as it is absolutely a bunch of unorganized vectors. I would expect the girl being one entity, the grass being one entity, The water waves, etc. If I want to modify the asset to my needs, I will have a big clean-up work to do.

[Abambo]

Forget about this text. Mildly said, this text is mostly irrelevant. Adobe just forgot to adapt to the current situation. 

• When you have a JPEG file it is compressed, always. You see that with the file size. The file size is much smaller than the uncompressed 24 bit picture would be. The JPEG preview is also not generated by your application, but it is Adobe generated, and it is always good enough for use. Formerly, the contributor generated that preview, that's what the text is referring to.
• The only point that may be relevant is your point 1, as you may have bitmap images embedded. That needs to be checked.
• You need to check your geometry, as you may have problems there. More information on that can be found in the online documentation.
• You need to check the fonts, you can't use fonts that are not part of the Adobe fonts or standard system fonts on both, macOS and Windows computers.
• You need to check the layers, as all layes should be visible.

You can share a refused vector file with us and we will have a look into that. When you share, you need to share the file as submitted. And please share only one file, not a dozen.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

[Richard28722569phzs]

No fonts, all layers visible, No bitmaps embedded. I have vector images on Adobe Stock dating back to 2010. I don't remember generating any preview images, pretty sure I would remember. Do you see my portfolio? Here's a link:

https://stock.adobe.com/contributor/201246413/richard-miller?load_type=author&prev_url=detail

My geometry? I've read the online documentation more than once. Again, none of this addresses my core issues. Some images accepted, then others with same parameters rejected. It has nothing to do with the individual images. When I resubmit an image in a different format it may be accepted, the only difference being the format change. 

You mention that the text is mostly irrelevant. Wow, is that Adobe talking? 

When you say Adobe creates the preview you're referring to Adobe Stock, not Adobe Illustrator, I assume. So are image dimensions irrevevant? So much of this is muddy or who knows? When I save an image I first check the document size, then I check the format. There is a dialog box for different presets to choose example, "flatten" "for export". Instructions should just say which to choose or it's not important. 

I love Adobe Stock and other Adobe products. In my retirement I enjoy getting that little bit of affirmation when something sells. I enjoy thinking up new subjects that haven't been done to death. But this is very murky, muddy and. in may opinion needs an overhaul.

[Richard28722569phzs]

What happened to Nancy?

I was hoping to get a diffinitive response from her. She seemed to be getting to the point.

[Abambo]

What happened to Nancy?

I was hoping to get a diffinitive response from her. She seemed to be getting to the point.

By @Richard28722569phzs

May be she's working on paid projects. To have the luxury to give good advice to you for free, we sometimes need to do work for money. 😉 Or she is just sleeping. Sometimes humans get tired 😴.

[Richard28722569phzs]

Sorry, I didn't know she was giving free advice. And please, Nancy, I hope you have a nice rest and work/life balance. 

I think these issues aren't just about me and maybe a general clarification is in order. 

By the way ABAMBO, what is your role. Hope you're getting paid.

[Abambo]

Hope you're getting paid.

By @Richard28722569phzs

Uxor dixit me salute mundi

[Abambo]

Nice portfolio. But sometimes I have the impression that neither, contributors nor moderators can count… The child has 10 fingers, but not 5 on each hand. It's not the only weird picture in your portfolio. 

[Richard28722569phzs]

oops, missed that one, and apparantly others too. I usually airbrush to fix or discard. Thanks for liking my portfolio. 

[Richard28722569phzs]

Back to the bigger picture. I have several images waiting to get in the pipeline but no idea how to save them so they won't be bounced.

[Nancy OShea]

Use .jpg in sRGB color mode for raster images -- photography, generative AI, illustrations.

Use .png for rasters containing transparency.

Use .ai, .eps or .svg for vector graphics.

[Richard28722569phzs]

I have used all of those formats for vector as well as different settings for each, different page dimensions, etc. 

Still, I able sometimes able to send an image through, then try a batch with the same settings and be refused. 

[Abambo]

oops, missed that one, and apparantly others too. I usually airbrush to fix or discard. Thanks for liking my portfolio. 

By @Richard28722569phzs

The moderator missed them too. I've seen awful things in the contributor accounts of well-selling contributors. I should get paid for doing moderator's work.

[Abambo]

You mention that the text is mostly irrelevant. Wow, is that Adobe talking? 

By @Richard28722569phzs

That text was still relevant a view months ago. But then Adobe started ignoring the generated JPEGS uploaded together with the vector files. Most of the text is related to those contributor generated elements:

• Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
• Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
• You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

And no, I'm not Adobe, I was never Adobe, and I'm not getting paid by Adobe.

But this is very murky, muddy and. in may opinion needs an overhaul.

By @Richard28722569phzs

Yes, I've looked at your portfolio and I saw at least half a dozen pictures that should have been a straight refusal. So yes, it needs an overhaul. 🙄

[Richard28722569phzs]

If it isn't about the preview I still don't know what it's about