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이 주제는 답변이 닫혔습니다.

2 답변

Participant
June 3, 2020

I have over 70 images submitted and they are timely. Can you expedite for users with large backlogs? Isn't this work (approving images) that can be done remotely? Why can't you ramp up to handle the demand?

jacquelingphoto2017
Community Expert
Community Expert
June 3, 2020
Hi charlier, I believe the files are moderated according to the order they are submitted. I've observed that in my submission since I do not necessarily submit in order I upload. Therefore as soon as it is your turn, I believe your files will be reviewed - all that you submitted at once or within a day. The forums are monitored mainly by photographers. I am a photographer who volunteer to assist in this capacity of customer service. Hence, except your post is seen by a staff member, your request might sit here for a long time. I suggest if it is that important for you to have the processing expedited, then you probably may need to make your request using the "contact us". at the bottom of your contributor page. I am not giving you any guarantees however, since all of us have the same wish as you do, to have our files processed asap. Best wishes JG
jacquelingphoto2017
Community Expert
Community Expert
June 3, 2020

Hi TvSFreeState,

Normally reviews are done within five working day. However because of the restrictions associated with COVID-19 the process is taking longer, 

 

Best wishes

JG