Accidental license (by design)

[John256]

Just used Adobe Stock on my phone for the first time. Clicked on an image to view and instead it told me that I had licensed image #159257772. No comfirmation, no warning, just took one of my licenses.

I conacted support and they said, don't worry, you still have other licenses.

I was happy with this product until know. If I can't look through images on my mobile device I am way less productive.

[Abambo · Accepted solution]

Please see here:

Avoid accidental licensing on stock website 

Just to check: Normally support would grant a replacement license for the accidental license. If not, update this thread.

[Vani_100]

Hello John256,

I have verified that you have licensed 159257772 asset and have granted you replacement license. Please delete asset from any downloads or library at your end.

[andongko]

I was trying to view some images on my phone and for some reason licensed two photos accidentally that I did not want. Is there a way to unlicense the photos #367047091 and #250273308? And is there a better way to submit license issue requests directly from our accounts without having to use the community forum?