Accidental license (by design)

New Here ,
May 15, 2020 May 15, 2020

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Just used Adobe Stock on my phone for the first time. Clicked on an image to view and instead it told me that I had licensed image #159257772. No comfirmation, no warning, just took one of my licenses.

 

I conacted support and they said, don't worry, you still have other licenses.

 

I was happy with this product until know. If I can't look through images on my mobile device I am way less productive.

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Adobe Community Professional , May 16, 2020 May 16, 2020
Please see here: Avoid accidental licensing on stock website  Just to check: Normally support would grant a replacement license for the accidental license. If not, update this thread.

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Adobe Community Professional ,
May 16, 2020 May 16, 2020

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Please see here:

Avoid accidental licensing on stock website 

 

Just to check: Normally support would grant a replacement license for the accidental license. If not, update this thread.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 19, 2020 May 19, 2020

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Hello John256,

I have verified that you have licensed 159257772 asset and have granted you replacement license. Please delete asset from any downloads or library at your end.

 

 

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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I was trying to view some images on my phone and for some reason licensed two photos accidentally that I did not want. Is there a way to unlicense the photos #367047091 and #250273308? And is there a better way to submit license issue requests directly from our accounts without having to use the community forum?

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