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belladdiction
Participant
June 3, 2019
Answered

Accidental License

  • June 3, 2019
  • 4 replies
  • 1642 views

Hi

I have accidently licensed an image that I didn't intend to. I didn't even notice I did it until I was trying to license another and it wouldn't let me. Is there a way to remove it from my listings? It's the most recent one.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Ok, thank you so much, hopefully I can get some answers from them <3


    Hi Bella,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    4 replies

    quirky_Mermaid5E3A
    quirky_Mermaid5E3A
    Participant
    March 31, 2020

    I also accidentally authorized 2 images: # 205024468 (Lightfield Studios) and # 306994564 (Lilanakani).
    As you can see, the first is similar to another photo and the second is not at all in my theme.
    Can you cancel these 2 images and add them to my account?
    Thank you so much.
    Linda

    A
    adaptable_positivity16E5
    Participant
    April 1, 2020

    Hi, sorry, but I've also mistakenly licensed a couple of images. File #'s 239808101 and 167343758.

    V
    Community Manager
    Vani_100Community Manager
    Community Manager
    April 1, 2020

    Hello stephenkawaguchi,

    I have verified that you have licensed these 2 assets and have granted you 2 replacement license. Please delete assets from any downloads or library at your end.

    R
    reliable_Miracle5D11
    Participant
    December 10, 2019

    I also licensed an image by accident. #252789194

    Is it possible to have one added back to my account? It's very easy to accidentally click the license button. I would recommend a second screen to be added to verify the purchase.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 11, 2019

    Hi H.,

    Our product management team is evaluating this feature in consideration of the feedback provided by customers like you.

    I've verified you licensed the asset and granted you a replacement for it.

     

    EBQ

      R
      reliable_Miracle5D11
      Participant
      December 11, 2019

      Thank you!

      B
      belladdictionAuthor
      Participant
      June 3, 2019

      Oh is that the ID number? It's

      #48268674

      I had one more image I could get for the month, and this one ate it up

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 4, 2019

      Looping in Sheena Kaul​ or twaritar3263062​ for expert advice.

      ABAMBO | Hard- and Software Engineer | Photographer
      B
      belladdictionAuthor
      Participant
      June 4, 2019

      Ok, thank you so much, hopefully I can get some answers from them <3

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 3, 2019

      Please tell us about the asset id.

      ABAMBO | Hard- and Software Engineer | Photographer
      R
      RPE_GmbH
      Participant
      March 31, 2020

      I also licensed an image by accident. #314257229 © Laura Pashkevich 
      How can I undo this. Is it possible to have one added back to my account?

      It's very easy to accidentally click the license button. I would recommend a second button to be added to verify the purchase.

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