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lola5C4E
Participant
June 9, 2021
해결됨

Accidentally made 2 adobe stock accounts and need a refund on one of them, and a cancellation.

  • June 9, 2021
  • 2 답변들
  • 694 조회

Hello, 

 

I accidentally created 2 adobe stock accounts (on 2 seperate emails) and realised today that I have been paying for both. One of them was a free trial that didn't notify me that the trial period had ended. I have been charged for the past 4 months for a service that I am already using on another account. When I tried to cancel, I was told I would need to pay a £95 cancellation fee. I do not have this kind of money in my account, and it will affect my ability to pay my rent. I already have an adobe stock accounts and do not need two. I am shocked that this money has been coming out of my account each month without being notified by adobe - a very unethical practice. Please get back to me ASAP. I desperately need this money back and to cancel my account. 

Kind regards,

Lola

 

이 주제는 답변이 닫혔습니다.
최고의 답변: thatsmauri

Hi lola5C4E,

 

when cancelling a Stock subscription, you'll indeed be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month's billing period (i.e. June).

Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side of the above mentioned page to initiate a Chat.

 



Best Regards,
Maurice

2 답변

D
default05lfir6rmyg9
Participant
June 10, 2021

I have had a similar experience, I paid the exit fee, and will never sign up for anything like this again with Adobe. They dont care of course and its a very clever way of extracting fees for no service from you. I have been a loyal customer since the 90's. Horrible experience. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 10, 2021

Why didn't you contact Adobe customer care? They would have been able to fix it for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
D
default05lfir6rmyg9
Participant
June 10, 2021

I did. 

thatsmauri
Community Expert
thatsmauriCommunity Expert답변
Community Expert
June 9, 2021

Hi lola5C4E,

 

when cancelling a Stock subscription, you'll indeed be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month's billing period (i.e. June).

Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side of the above mentioned page to initiate a Chat.

 



Best Regards,
Maurice

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