Achat d'une licence adobe stock premium par erreur

[carol_9966]

Hello

I have just bought an adobe stock image by mistake via my company's account and it cost 937 credits... Is it possible to cancel it by deleting the image on my side? I know Abode ask to consent but it was an absolutly mystake...
thank you very much for your help

Carol

[carol_9966]

the code licence is 

#442341690

Hope it's possible to delete this and see the credits back? .. Thanks 

[Abambo]

It is not possible to cancel a licence as soon as it is confirmed. And yes, because Premium stock assets are expensive, Adobe asks the user to confirm the buy. 

Maybe  @Riya123 or @Liza5C0C may be able to help. 

[carol_9966]

I understand completely... nevertheless, in a moment of inattention I clicked as if to close, mechanically, on the confirmation button... please, this account doesn't belong to me personally, it belongs to the company I work for... I'd like to avoid any problems! On principle, I've already deleted the asset :(, Maybe we can find a solution ? I'm so sorry for this..

Carol

[Liza5C0C · Accepted solution]

Hey @carol_9966 - the credits have been granted, but please be more cautious next time before clicking "Confirm". 

[carol_9966]

@Liza5C0C  @Abambo Thank you so much for this. I understand very well and thank you for your generosity. I promise to be more careful. Thank you very much for your help.

[Abambo]

Hi Carol,

I'm happy that this has been resolved for you.