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Maggy_RMS
Participant
May 12, 2023
해결됨

Adobe Stock-Daily Limit of Free Downloads Message??

  • May 12, 2023
  • 4 답변들
  • 11052 조회

I have the $599/yr subscription and have downloaded over a hundred free images since January. Suddenly today, in Adobe Stock, I tried to download an image and got a pop up that said "You've reached your daily limit of free downloads" AND offers for me to start a free trial when I have a paid subscription??? This was my first free image I was trying to get today and I have NEVER seen this since I started using Adobe Stock when I have downloaded a dozen in a day sometimes in the past. What's happening?

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Heather220145578qyo

    Hello @Heather220145578qyo, 

    I've just checked your account and it has been approximately 19 minutes since the 24-hour mark as of 2:59 PM PST. Could you please try again and let us know if you are still seeing the limit message?


    Thanks for getting back to me so quickly! It worked this morning and I was able to download.
    So are you saying the 24-hour period is not something that renews a the same time each day--but something that counts down from the actual time of your third download? 

    4 답변

    L
    Community Manager
    Liza5C0CCommunity Manager
    Community Manager
    May 12, 2023

    Hello @Maggy_RMS, 

    What you are seeing is within the expected behavior as of now. The free daily download limit has recently been decreased, which is why you are encountering a pop-up message that states, 'You've reached your daily limit of free downloads. The limit is now set at 3 per day for non-paying Adobe Stock users. Upon reviewing your account, it appears that you have a Creative Cloud app subscription that does not include Adobe Stock and this is the reason why you are seeing the pop-up. 

    In any case, thank you for providing your feedback, and I will ensure that it is shared with our product team.

      M
      MikeWright123
      Participant
      May 17, 2023

      3 assets per day, down from 100. What's the reason for such a dramatic decrease?

        acme-scottp
        acme-scottp
        Inspiring
        May 18, 2023

        I imagine was too attractive, and not enough were, after a spin with the free images, converting to a paid Stock subscription. It's unfortunate that quite a lot of people seem to have considered the free image collection a benefit that is part of the Creative Cloud subscription, and therefore see this as a reduction in their subscription benefits, though it never was one. I imagine that if this still doesn't generate a healthy number of paid Stock subscriptions, that the free collection will quietly vanish altogether. 


        This sudden uncommunicated change does not make me want to buy a subscription; it is having the opposite effect. As a business owner I need stability in my workflow and Adobe making these changes suddenly and with no communication makes me question what other products and services they may suddenly change in the future with no notice. 

          absolut.lilith
          absolut.lilith
          Participant
          May 12, 2023

          I am having the same issue. I downloaded two vectors yesterday, then got that same popup window. So I just tried again (a full 24-hours after my last download yesterday) and I'm still getting that message.

          This is the first time I've run into this EVER, and some days I download a lot of little teeny vectors to edit and add shapes and textures to larger projects I'm working on. There have been days when I've downloaded over 15 images and never got that pop-up.

          It would be nice if they would tell us our daily limit, or just tell us that our All Apps subscription no longer includes ANY free images/vectors/art of any kind.

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            May 13, 2023

            The free assets are not dependent on any subscription. It appears that there is currently a 3-assets/day limit. If you have an all-apps subscription, you could try out Adobe Express, which includes access to assets from Adobe stock with a limited use licence. https://stock.adobe.com/license-terms#limitedLicenses

            ABAMBO | Hard- and Software Engineer | Photographer
            Jill_C
            Community Expert
            Jill_CCommunity Expert
            Community Expert
            May 12, 2023

            The limit on free downloads is mentioned on this page, though it doesn't state what that limit is. It also doesn't state what time zone is used to implement that daily limit.
            https://helpx.adobe.com/stock/faq.html

            Jill C., Forum Volunteer
              T
              Test Screen Name
              Legend
              May 12, 2023

              Just noting this seems to be the same problem as in Limit imposed on free assets? - Adobe Support Community - 13788098

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