Adobe Stock Invoicing Sucks....

I avoid using Adobe Stock if I can. Why? Because when I come to administer my accounts, it is impossible to connect an invoice to the stock footage it has been issued for.

Here is an example.

On 15th January I purchased some stock footage. It has a 14 character order Number, ADB050 . . . . . . UK etc . The Invoice has a product number, 65272923. But the file number in Adobe Stock is 113675568. I bought this along with a load of other stock footage from a variety of sources as part of a very large project involving the production of 8 separate videos. Today, I have been doing my admin and preparing my invoices for the end client. All of the other stock footage has invoices that include the reference number or file number that can matched to the file name of the purchased footage. But with Adobe Stock, there is no way that I can see of matching the product number/description on the invoice (65272923) to the file number (113675568). If I had been buying footage for more than one project simultaneously, which is often the case, it would have been a nightmare to work out which invoice is connected with which bit of purchased footage. What is so hard about referencing the actual file number in the in the invoice description?

Now you might ask why I didn't just make a note of what I was doing at the time? I tried! Trouble is, again, unlike all the other sources of footage that I use, Adobe doesn't make the invoice immediately available to view or download. It's a couple of hours or even the next working day. And of course, I am usually struggling to meet a tight deadline and don't have time to wait around for Adobe to make the invoice available. Hence a week, or a month later, I am desperately trying to remember what the invoice that is eventually emailed to me is actually for. I'm just a one man band but god knows how much of a pain this must be matching invoices in a company that has a separate finance department.

So come on Adobe. I like using Adobe Stock in my workflow but if I have to spend ages matching invoices with footage it is completely useless to me. Get your act together!