Adobe Stock libraries not loading

Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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I have multiple image libraries in Adobe Stock. For the past week, I have been unable to access these libraries and have received the error message "Something went wrong. We couldn’t load your libraries. Try again by viewing all libraries." And then when I click the view libraries button I'm met with the following message: Could not load libraries. A lot of thought, time and effort went into those libraries of image collections. What's going on?

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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Look at https://assets.adobe.com/libraries

Can you access your libraries from there?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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When I click the link to https://assets.adobe.com/libraries I get the
following error message:
Error 401: Unauthorized
You are not authorized to access this site.

--
Michael Lay
Graphic Designer
School of Education <>
Virginia Commonwealth University <>
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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That's interesting. I have now tried with several accounts, and it worked everywhere. Check this one: https://assets.adobe.com.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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I see that you are part of an enterprise organization. Please contact your administrator for assistance. If needed your administrator should contact support on your behalf.

EBQ

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