Adobe Stock quota - Says "No Plan" and I'm licenses for 10 assets per month

[andreh78575641]

I've been struggling for a week now to get support from Adobe to sort out my Adobe stock licenses. I'm licenses for 10 assets per month, however when I log in it says "no Plan" Who do I contact at Adobe to get this sorted out? 

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[Abambo]

You need to assign the stock plan to the user, if you are with an Adobe stock for teams plan: https://helpx.adobe.com/stock/help/adobe-stock-teams.html

[andreh78575641]

I have assign the license  - however it still says "no plan"

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[Abambo]

Maybe @WendellaBee has an answer for you.

[Test Screen Name]

One detail - from discussions before it seems you must first assign one of the other plans to the user; only then can they have access to the Stock plan. I may be quite wrong. 

[andreh78575641]

I have done that several times before, and it still shows no plan. I've removed the license and re-assigned it to another user that also have Adobe creative all apps license and it still doesnt work. What irritates me most is the fact that I cannot get hold of Adobe support to assist me. The support chat function is useless- the adobe agents says that they can see that the license have been assigned to me and according to them theirs nothing more they can do.

[Abambo]

Did you contact support via the admin console or the standard chat? As a Teams customer, you should use the admin console to contact Adobe customer care. Let's wait for @WendellaBee to jump-in. She is very responsive, but not in your time-zone. She still needs an hour or two before coming on-line.

[WendellaBee]

Hi @andreh78575641,

Can you please click "Change" in the profile menu (the first image you shared)? Do you see a team with this symbol next to it?

This is the organization that has your subcription quota. However your team has used up it's monthly quota and you will receive more quota on the 26th every month.

[andreh78575641]

Thank you for the feedback - however we have not used one asset since the renewal of the licenses

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[WendellaBee]

Hi @andreh78575641,

Please contact customer care, https://helpx.adobe.com/contact.html, for further. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.  You'll want to request a lead for assistance.