Adobe Stock RIPOFF

New Here ,
Apr 21, 2021 Apr 21, 2021

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I recently found out I had apparently, somehow, without my consent, signed up to an Adobe Stock subscriptions back on Feb 6, 2020. I used the service that day to download 1 photo and never used it again.

 

Recently while reviewing my bank charges I noticed Adobe Stock $29.99....

 

I went to chat for help. Nothing. I called the phone number. Nothing.

 

This is an absolute ripoff. I paid MONTHS for a service I used only once. No one can help me in customer support, they just keep sending me the terms and offering Stock at $19.99. Pffft....

 

I have been an Adobe customer for 15+ years and have never had such an awful experience.

 

Posting here is my last resort. This experience in chat and on the phone has been horrible.

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Account management, General

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Hi @ryanl3329523,

I see that you disconnected before an agent could get your contact information. If you can direct message me your contact information I can pass it on to the agent and have someone contact you.

EBQ

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New Here ,
May 24, 2021 May 24, 2021

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Hi @EvilBugQueen1,

 

I direct messaged you my info over a month ago, I JUST GOT CHARGED AGAIN!!!!!

 

What kind of gawd awful customer service is this. Feel totally scammed!!!!!!!!!! And no one at supprt follows through. No one has any authority. I can't talk to someone that isn't just out sources phone operators....

 

PLEASE CANCEL ADOBE STOCK FOR THE LOVE OF GOD AND REFUND MY MONEY!!!!!!!!

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi @ryanl3329523,

I am not customer support. I did not receive any private message from you. Please private message with your contact information and I can request that someone from our customer care team contact you directly.

EBQ

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