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J
jasper5C4D
Participant
March 30, 2022
질문

Adobe Stock takes ages to download a picture.

  • March 30, 2022
  • 2 답변들
  • 278 조회

Hi,

 

We have a paid license for Adobe Stock. But lately the downloading of pictures has been insanely slow. Right now, after i click the license button it takes about ~45 seconds before the picture starts downloading.

I've deleted my library's but that didnt help. I deleted my browser cache, didnt help.

 

When i make a new account is downloads really fast again. So i think it lies in the license history. We have almost 10000 pictures in there. Could that be the cause for it being so slow? And is there any way to empty the license history or make our account faster? Right now its undoable and not worth the money we pay.

이 주제는 답변이 닫혔습니다.

2 답변

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 1, 2022

I'm sorry to hear you are having difficulty with downloading from Adobe Stock. There are several reasons this could be happening please review the following:

  • Does this occur from within a Creative Cloud product or from the website directly, or both?
  • Can you download successfully from a different network?
    • If you are on a corporate network your IT department may have restrictions in place that are preventing or restricting your downloads you will need to work with your IT department to resolve this.
  • Anti-virus may be blocking functionality on the site. Please check your anti-virus settings.
  • Browser extensions: To troubleshoot, disable all browser extensions, then add them back one by one to determine which may be causing the issue.

 

If you are unable to resolve the issue please contact customer care. https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 30, 2022

The problem may also be with the library the asset gets loaded to. I suppose 10000 assets is a lot, but as there is a 750-assets/month subscription, getting to that number is possible easily. Let's look if @WendellaBee has a solution to this.

ABAMBO | Hard- and Software Engineer | Photographer
J
jasper5C4D작성자
Participant
March 31, 2022

If you mean the libraries? I have deleted all libraries and created a new one to download pictures to. And true, we have a 750 asset per month subscription. I hope there is a solution as we need lots of pictures per day, and time is money and if we have to wait ~45 seconds for 1 photo to be downloaded that is gonna be alot of money sadly.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 31, 2022

Do you have a teams or Enterprise subscription? Then use the admin console to contact support. https://adminconsole.adobe.com/ (you need to be an administrator. If you are not, ask your administrator to access the support.)

 

If you have an individual subscription, contact Adobe customer care via the chat link. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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