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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 28, 2023

Try to self cancel: https://account.adobe.com/plans, manage plan, cancel!

 

If that is not possible, without paying a fee, you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Skybreeze26
Skybreeze26
Participant
November 28, 2023

Did you happen to download the beta version of Photoshop to try Adobe Firefly? I did and Adobe seemed to think it was ok to charge me Adobe stock and a Firefly fee when I did so without my knowledge. Let's just say I am not super happy considering I pay monthly to use new Photoshop features.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 28, 2023
quote

Did you happen to download the beta version of Photoshop to try Adobe Firefly? I did and Adobe seemed to think it was ok to charge me Adobe stock and a Firefly fee when I did so without my knowledge. Let's just say I am not super happy considering I pay monthly to use new Photoshop features.


By @Skybreeze26

That is not related. You get only a Stock subscription, when you tick the corresponding checkmark, when taking a related subscription.

 

Do as I indicated here: https://community.adobe.com/t5/stock-discussions/adobe-stock/m-p/14262592#M75086

ABAMBO | Hard- and Software Engineer | Photographer
Skybreeze26
Skybreeze26
Participant
November 28, 2023

Unfortunately that is not what happened in my case and if it's happening to others it should be addressed. I want to be very clear why I am frustrated. I did not tick any corespondending check mark to use Adobe Firefly/Stock no purchase confirmation was made for this subscription. I download Adobe Photoshop beta and upgraded my standard Photoshop as it was included in my plan that I pay monthly to stay up to to date with the latest Photoshop features. Since adobe firefly was being incorporated into Photoshop as a feature I was already paying for, I was happy to use it and beta it however did not want to pay.  Firefly was not worth an additional fee because of it's lackluster operation at the time compared to other generative AI programs and made sure not to pay for Firefly until this was fixed and more controls were made available for it's output like Leonardo AI provides. However It appears since I downloaded the beta I was being charged for Firefly and Stock when it was presented as a Photoshop Feature.

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